FAQ & Answer (English)

Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Subcategories

myViewBoard Classroom

What's huddle? How to invite students into myViewBoard Classroom? How to record a session? How to allow student to speak? How to enable student's pen function? How to start a Virtual Classroom?

6
Topics

6
Posts

While students join Virtual Classroom, he/she will be assigned randomly to a huddle(group). See more :
https://wiki.myviewboard.com/MyViewBoard_Virtual_Classroom#Managing_Students
myViewBoard.com

What is FollowMe? How to use pop quiz/ throw file? How to bind a cloud drive? How to send/receive screen? What's file conversion?

5
Topics

5
Posts

FollowMe is a place where you can set the global settings....

https://wiki.myviewboard.com/FollowMe_AI#
myViewBoard Whiteboard for Windows

How to find the version? How to use original content? Which file type is supported? How to Cast-in/out? How to use stuff from my cloud drive?

6
Topics

6
Posts

Problem statement:
When the functions of the following paths are used, the content will become blank abnormal situation:

(1) Floating toolbar > Embed browser > “Make the current web page become a tool” to the canvas.
(2) Main toolbar > Magic Box > myViewBoard Clips > “Make the current web page become a tool” to the canvas.
(3) Main toolbar > Magic Box > YouTube > Double-click a video from the search results, or drag the video out to the canvas.

Environment of software/hardware for abnormal situation:
myViewBoard Whiteboard for Windows software (v.2.36.3) when the computer hardware specification is part of the Intel graphics card mode.

Current workaround:
In settings menu, “GPU Acceleration” change to "Disable" and re-start myViewBoard software

“Make the current web page become a tool” to the canvas.

content will become blank
myViewBoard Whiteboard for Android

Which file type is supported? How to use original content? How to find version number? How to use stuff from my cloud drive? How to Cast-in/out?

5
Topics

5
Posts

myViewBoard for Windows supports file type listed below:
https://wiki.myviewboard.com/Magic_Box/Import_Resource#
myViewBoard Companion

How to join pop quiz/ throw file? What's my companion app version number? How to use QR code to login to myViewBoard for Windows/Android?

3
Topics

3
Posts

Login to Companion App to view participation screen....

https://wiki.myviewboard.com/MyViewBoard_Companion_Apps_Quick_Start_Guide#Participation_Screen
myViewBoard hardware

0
Topics

0
Posts

No new posts.

2

This topic is deleted!
• 26wampta

1

0
Votes

1
Posts

8
Views

No one has replied
L

How do I make content on manager start after android finish booting?
• lmartinez

2

0
Votes

2
Posts

19
Views

P

Hello,
VBS100 support using RS232 to control the connected Display, if you want to use VBS100s to turn on / off the connected displays, please
Make sure your display is in the RS232 supported devices list, you can check more details in https://wiki.myviewboard.com/MyViewBoard_Manager#ViewBoard_Box Using RS232 cable to connect VBS100 with your display Go to ViewBoard Box to select Brand and models (see attached image) Go to Jobs, create tasks Type: ViewBoard Box Control : power on /off 8am and 8pm ( see attached images)
About "make the content start playing on loop", you can also use Jobs to acheive this,
Choose type = broadcast multimedia or broadcast playlist scheduling = recurring
Please let us know if you have any further questions, thank you

Peja
C

Formatting a table
• catherine

6

0
Votes

6
Posts

62
Views

C

@kaitlyn-peng-myviewboard-com

Thanks for the quick advice ! It works better !

Best,
Catherine
J

Early County Middle
• janiya.lee-early.k12.ga.us

2

0
Votes

2
Posts

24
Views

J

my life is not a joke
K

myviewboard for windows
• Khairul Asyraf Kadir

4

0
Votes

4
Posts

255
Views

H

Have you checked the spam list on your email? Problems often arise because the antivirus or browser recognizes the sender as a spammer or fraudster. If you can't figure it out, I advise you to contact a more experienced programmer.
Also, check if you have a license key for Windows 10. It is possible that the software does not work correctly and prevents you from activating other services. I hope I was able to help you. As a last resort, you can send an email to the support service. The email is listed on the website.
H

Display Not Focused
• hector.rodriguezreye

2

0
Votes

2
Posts

42
Views

T

Hi @hector-rodriguezreye
Thanks for your message. Regarding the phenomenon may cause by firmware or hardware issue. Our technical team will help to clarify the problem. Please help to fill-in the the online inquiry form. We'll contact you soon as possible, thank you.

https://www.viewsonic.com/us/customer-service-form
B

This topic is deleted!
• beatricejessie173

1

0
Votes

1
Posts

2
Views

No one has replied
B

This topic is deleted!
• beatricejessie173

1

0
Votes

1
Posts

2
Views

No one has replied
C

Classroom : 60 or 30 students ?
• catherine

2

0
Votes

2
Posts

64
Views

Hi @catherine,
Thank you for letting us know. Currently, we support 60 students per session and be able to divide them into 60 small huddles. We will update our wiki accordingly. Thank you again.

Best regards,
Kavi
F

How to Limit Access to Manager
• fcabeje-psusd.us

2

0
Votes

2
Posts

60
Views

Hi:

Has your school subscribed myViewBoard Manager Advanced?

myViewBoard Manager Advanced version provides access control feature to each IT admin.

https://myviewboard.com/blog/whats-new/whats-new-november-2021/
C

Keep the sames groups in huddles
• catherine

3

0
Votes

3
Posts

44
Views

C

@kavi-lo-myviewboard-com thank you for the quick answer.
Best,
Catherine
D

toolbars on the sides are no longer working.
• davisa

3

0
Votes

3
Posts

58
Views

Hi Davisa:

Can you answer the following question for me?
What is the product name? What is the version of the product? Does the issue occur everytime? Can you attach a short recorded video file (.mp4)?
Thank you.
B

ViewBoard Windows Auto-sign out when still open
• browna2

2

0
Votes

2
Posts

62
Views

Hi @browna2
We'd suggest you to use the "Auto Sign Out Time" feature by entering the FollowMe Setting on myviewboard.com.

You can change the time of auto sign-out.
Once you confirm the change, it will be applied on your next sign-in.
D

Entity Account
• dfoeh

1

0
Votes

1
Posts

39
Views

No one has replied
Whiteboard for Android Eraser
• Hayden Moss

4

0
Votes

4
Posts

154
Views

@hayden-moss-commercetigers-net Thank you for using myViewBoard Whiteboard and the feedback, too. : )
Import Webpage feature.
• Amy Lee

2

0
Votes

2
Posts

100
Views

@amy-lee-carrolltoncityschools-net

Thank you for the question.
May I know which product were you using?
"import url function", may I get a screenshot stating where did you see that?
"not working", may I know what did you mean by not working? A screenshot is preferred. Did it generate an icon with hyperlink on the canvas?
P

Unsubscrive premium account.
• Peloso Tedda

2

0
Votes

2
Posts

94
Views

Hi,

Viewsonic is offering myViewBoard Whiteboard Premium account for free until 6/30/2021 in support of fighting COVID-19, please refer our pricing list for more detail.
https://myviewboard.com/pricing/

After 6/30/2021, the premiun account will go back to basic account.

Thank you,
Alice
myViewBoard: file type allowed for import?
• Sherry Martinez

3

-1
Votes

3
Posts

125
Views

Hello Smartinez,

If you were talking about myViewBoard Classroom, then yes, it supports import PDF.
Would you please try use the import button?

Thank you,
Alice
Canvas
• Sherry Martinez

2

0
Votes

2
Posts

97
Views

Hi Smartinez,

For myViewBoard Classroom, 30 pages per huddle is allowed.

Thank you,
Alice
P

Installing TeamViewer Host
• Patrick Dussiaume

2

0
Votes

2
Posts

135
Views

@pg_dussiaume-laurentian-ca

Hi, you are reaching myViewBoard community, your digital whiteboard community.
The issue for installing 3rd party software on ViewSonic IFP, please ask here : https://support.viewsonic.com/en/support/home

Thank you,
Admin

1 / 2

myViewBoard Classroom

myViewBoard.com

myViewBoard Whiteboard for Windows

myViewBoard Whiteboard for Android

myViewBoard Companion

myViewBoard hardware

This topic is deleted! • 26wampta

How do I make content on manager start after android finish booting? • lmartinez

Formatting a table • catherine

Early County Middle • janiya.lee-early.k12.ga.us

myviewboard for windows • Khairul Asyraf Kadir

Display Not Focused • hector.rodriguezreye

This topic is deleted! • beatricejessie173

This topic is deleted! • beatricejessie173

Classroom : 60 or 30 students ? • catherine

How to Limit Access to Manager • fcabeje-psusd.us

Keep the sames groups in huddles • catherine

toolbars on the sides are no longer working. • davisa

ViewBoard Windows Auto-sign out when still open • browna2

Entity Account • dfoeh

Whiteboard for Android Eraser • Hayden Moss

Import Webpage feature. • Amy Lee

Unsubscrive premium account. • Peloso Tedda

myViewBoard: file type allowed for import? • Sherry Martinez

Canvas • Sherry Martinez

Installing TeamViewer Host • Patrick Dussiaume

This topic is deleted!
• 26wampta

How do I make content on manager start after android finish booting?
• lmartinez

Formatting a table
• catherine

Early County Middle
• janiya.lee-early.k12.ga.us

myviewboard for windows
• Khairul Asyraf Kadir

Display Not Focused
• hector.rodriguezreye

This topic is deleted!
• beatricejessie173

This topic is deleted!
• beatricejessie173

Classroom : 60 or 30 students ?
• catherine

How to Limit Access to Manager
• fcabeje-psusd.us

Keep the sames groups in huddles
• catherine

toolbars on the sides are no longer working.
• davisa

ViewBoard Windows Auto-sign out when still open
• browna2

Entity Account
• dfoeh

Whiteboard for Android Eraser
• Hayden Moss

Import Webpage feature.
• Amy Lee

Unsubscrive premium account.
• Peloso Tedda

myViewBoard: file type allowed for import?
• Sherry Martinez

Canvas
• Sherry Martinez

Installing TeamViewer Host
• Patrick Dussiaume