@klydy-ysschools-org

To clarify your current issue, we would like to know which version were you using. Could you please send us the vboard file and screenshot of instance ID which can be located by clicking the Gear icon on the top right and clicking "i" icon and then sending it to customersuccess@service.myviewboard.com or paste here?
(Please send this screenshot to us)

And, could you please try to rename "Sorting.notebook.olf to Sorting_notebook.olf" and see if that works on your IFP?

At last, the windows icon is the apk download link for the Windows device, not mac. But the good news is you can find our application on the Google play store, so you can still download and install it on your Chromebook and you can use it at home.

Feel free to ask back any questions and let us know how it goes. We will keep working with you until it's resolved.

Thanks,
Kavi

@kaitlyn-peng-viewsonic-com If you see the attached video it shows different interactive games that were built into Smart notebook. Are there similar built in games available on View board software?

https://www.youtube.com/watch?v=8SnHRSJ5Vno

Hey @armahan ~

Please extend out the application's list and hold onto Whiteboard (not shortcut icon and as seen in screenshot below), drag to the top where it says "App Info" and release it here. Scroll downwards and click on "Open by default", choose "CLEAR DEFAULTS" and it will resolve the issue.

Hi @jkoerlin Allow me to join this tread:
If you are using myViewBoard Whiteboard for Windows, you can import a whole file via "Import" of "Magic box".

If you are using myViewBoard Whiteboard for Android, you can select some pages of a file to import via "Import" of "Magic box".

Below is the supported filetype list related to "Import" functionality:
https://wiki.myviewboard.com/Magic_Box_Import_Resource

My Best,
Kaitlyn

Hi @michelle-martinez
You can find the auto-saved file named "_auto-save" under this folder:
C:\ProgramData\ViewSonic\vBoard

Feel free to ask us anything. We are glad to help you.

My Best,
Kaitlyn

Was there a problem with the first panel then, if so what was it?

@kevin-huang said in Touch Screen Disease:

I think the firmware version is too old, please download the latest firmware then try again.
https://www.viewsonicglobal.com/public/products_download/software/ifp/ifp50/IFP7550-2_20210317_161352.zip

Firmware updated successfully, but the issue remains. Our IT guy is calling our local repair tech at some point today. I don't want to step on his toes. So I will let him go from here with facilitating the repair. But for your reference and curiousity, I am at Geneva High School in Geneva, New York, USA.

Hi @brian-greenlaw-msad59-org thank you for letting us know. We will keep monitoring the similar issue.

Thank you again!
My Best,
Kaitlyn