General Discussion

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  Myviewboard file management
  • bruce.mcdonald-csun.edu  

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  @michaelangelo-wu-tw-viewsonic-com Absolutely, I have tried each of your four different platforms and love how they connect to an online storage site of choice. But with the current setup, Windows doesn't talk to Android (without changing the file type), Windows doesn't talk to Classroom, Windows doesn't talk to Whiteboard, Android doesn't talk to Classroom or Whiteboard, and Classroom and Whiteboard don't talk to each other. Each program has its own benefits, but they all have limitations. My school supplies me with a Mac to take home, I have a desktop PC, a slot PC on the Viewboard(my primary), a Viewboard with a Chromebox(second classroom), and a SmartBoard in my second classroom. I can't work on setting up a canvas at home because your ecosystem doesn't talk to itself. I can upload my SmartBoard files with minor changes, but I like to come to class prepared and I can't with the current setup of the ecosystem within Viewboard. If it is as simple as setting the file type to .iwb, why isn't that the default? Or does the .iwb remove certain advantages that .vBoard has? -Brian Greenlaw
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  Share screen in myviewboard
  • milandgamilenio-gmail.com  

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  @milandgamilenio-gmail-com Yes, we have a list of system requirement for each myViewBoard product on our Wiki. Here is the system requirement for myViewBoard Classroom: https://wiki.myviewboard.com/Classroom#System_Requirements For more info, check out myViewBoard Wiki: wiki.myviewboard.com
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  Update
  • danfacilitec-gmail.com  

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  @danfacilitec-gmail-com Please provide a screenshot of the issue. Are you referring to the firmware OTA update of the IFP or just the software inside the IFP which is Whiteboard for Android? For submitting a support ticket, please visit support.myviewboard.com
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  Whiteboard for Android cast out
  • palazzodo-gmail.com  

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  Hi Palazzodo, Thank you for the feedback. After testing the feature, it works out fine on our side. Could you please provide us the Whiteboard for Android version and run the following test? https://support.viewsonic.com/en/support/solutions/articles/33000221747-what-ports-are-required-to-be-opened-for-your-firewall-in-order-to-run-the-myviewboard-ecosystem- https://myviewboard.com/cast2/test/index.html Thank you, Alice
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  Unable to sign in?
  • pw11355-gmail.com  

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  Hi, Good to know. Thank you for your feedback. Alice
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  I submit a ticket in support site but never get reply...
  • skktu27jvw-privaterelay.appleid.com  

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  Hi K, After checking our backlog, the Email was sent on 2020-Oct-30. The reason why Email was not delievered may be you were using Apple ID and not sharing your "actual" Email address with myViewBoard. Could you try to grant myViewBoard access to your actual Email address in order to receive reply from our support site? You are always welcome to post the question here, the community can help. Thank you, Alice
• A

  Pushing out update with system center
  • agreiner-marcellusschools.org  

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  @agreiner-marcellusschools-org Well noted and myViewBoard Support team will research out to you by email. Thank you for your time.
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  Error when saving since new update
  • shaun-addflows.com  

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  Hello, Thank you for the feedback. We are investigating the issue. It is possible that cloud saving not working for latest version Android. The work around for now is to save it locally. We will try to fix this ASAP. Thank you, Alice
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  This topic is deleted!
  • samantha.vinson-gencostudent.org  

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  This topic is deleted!
  • samantha.vinson-gencostudent.org  

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  some suggestions for MyViewBoard Classroom
  • pwang9-schools.nyc.gov  

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  Hi Mr. Wang, Thank you for your feedback again. Feedback like this helps us constantly improve our user experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. For issue #7 you mentioned above, we have just released a new version(2.7.4) on 10/12, and would you mind testing on our latest version? I believe the issue is fixed. Let me know if you still encounter the problem. For students' network connection issues, could you please provide me more details? like what network and devices they are connecting, also in what user scenario? Additionally, we optimized the mechanism of reconnections on the latest version as well. It might solve their issues. For issue #8, we totally understand the need and have put this into our product roadmap. As a solution provider, we would like to listen to your voice, so don't hesitate to reach out if you have any more questions, comments, or concerns. Yours sincerely, Kavi
• K

  Intune Deployment
  • klaus.raetz-smmp-wbs.de  

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  Hello Klaus, For mass deploy via Intune. Please go to Microsoft Endpoint Manager admin center, and config the command-line arguments as below. If you have fruther question, please check your Email for more specific detail infromation. Thank you, Alice
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  Google Login when using Advanced Protection
  • aclarkson-lehs.org.uk  

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  possible to disable public/group chat? (classroom)
  • pwang9-schools.nyc.gov  

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  Hi: Disabling public and group chats is on the product road map. The feature will be released around the end of this year. Thank you for the feedback.
• B

  Android to Classroom
  • brian.greenlaw-msad59.org  

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  @brian-greenlaw-msad59-org Appreciate your feedback which are very useful and yes we are planning on designing a unified whiteboard file format to make it cross platforms.
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  change background image for all huddles? (classroom)
  • pwang9-schools.nyc.gov  

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  Hi, myViewBoard Classroom currently can not assing backgroud to all huddle group at a time. However, there are differences between "apply to this huddle group" and "apply to this page". "apply to this huddle group" - apply background to all pages in this group. "apply to this page" - apply to current page only. Thank you, Alice
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  Premium account
  • alay82-hotmail.com  

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  @brian-greenlaw-msad59-org Here is the pricing table which contains the feature list of Premium Account https://myviewboard.com/pricing/
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  Polling option
  • tdembitz-vbschools.com  

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  @tdembitz-vbschools-com said in Polling option: Then when I want to go back to my whiteboard it won't let me in, it says I already have a canvas open but I don't know where that is open or how to close it. Hello, if this message “already have a canvas open” ever appear again, would you please try to.. clear browser cache and launch myViewBoard Classroom again, if it's not working use incognito mode and launch myViewBoard Classroom again, if it's not working use another broser and launch myViewBoard Classroom again, if it's not working reboot the device and launch myViewBoard Classroom again
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  Viewboard Software and Computer Mouse
  • wheeler-cathedral-school.net  

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  @wheeler-cathedral-school-net For items 1 and 2, it's more like hardware issue, could you please check our hardware support for that? https://support.viewsonic.com/en/support/home For item 3, may I know which ViewBoard Software were you referring to? Thank you, Alice
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  Only 2 students allowed to receive my Viewboard screen at a time?
  • emily.gray-msad59.org  

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  On the Wiki page, click myViewBoard Classroom and find detail description from teacher and student perspective. There is also the "Made Easy" tutorial videos which talk about how to start myViewBoard Classroom, integration with Google Classroom, record video and upload to cloud drive etc. Click here https://wiki.myviewboard.com/MyViewBoard_Made_Easy