Hi Cantorr:

Currently, Whiteboard for Windows does not automatically save your work during signing out.

However, you can turn off automatic signing out feature by configuring the setting below in 'FollowMe' settings.

Hi Zimmermannisaa:

You just use the skinny side of the pen to tap on the pen menu button.

Then, you can change the color, thickness and transparency of the skinny side of the pen.

Hi @brian-greenlaw-msad59-org Thank you for using myViewBoard Whiteboard and providing the precious feedback.

I am the Product Manager of myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android. I am glad you mentioned it and value it so much, because it has been placed under our future improvement plan.

We will announce it when the functionality is ready.
Stay tuned!

My Best,
Kaitlyn

Hi:

Please answer the following questions:

What is the model of the IFP? What is the version of the firmware? Please provide a recorded video or an image of the issue.

Thank you.

BR.
Frank Chu

Hi @frankz Can you provide the app version number to me?
You can see the app version below:

In addition, can you share the file you used as well.
Thank you.

@frank-chu-viewsonic-com
My teachers are having this same problem. They would like for the whiteboard to remember their login credentials. It logs them out constantly. This takes up to much class time, especially for kindergarteners.

@ghalbedel
Hi ,

May I ask are you using Display caster or Classroom's video conference funciton? Because the answer will depend on the funciton you use.

If you are using Classroom's video conference feature, then the IP address of WebRTC servers would be as following. You may consider to set this ip list to your network gear's whitelist. us - 54.87.45.225 eu - 3.66.27.72 singapore - 13.229.50.166 Taiwan - 35.194.220.45 port range: 49152 ~ 52000 UDP For Display caster function, the caster will normally (usually a laptop with browser) connect to MyViewboard TV Panel to share the screen.
The whitelist is ice.myviewboard.cloud port 3478 UDP

For the Connectivity test, it is okay to see a yellow color. It means not all connection options are avaliable, WebRTC client can still find a way to connect to server. However, that page is only used for testing caster.

Also, we would like to know more about about the environment or equipment you use now. For example:

What product you are using and meet this issue? What equipment you use now? - like a Window 10 PC with chrome brower? What is your network environment? - Is it a high speed network in a comany or a network at home? Also, you can find more information here -> https://wiki.myviewboard.com/Classroom#System_requirements

Hi @mary-lopez Thank you for using myViewBoard Whiteboard.

In order to proceed, can you provide more information below:

Do you use myViewBoard Companion to scan the QR code of Whiteboard, but fail to sign in with some error messages? If so, can you provide the screenshot of the error messages? If not, can you provide more detailed information to let us help you?

Thank you.
Kaitlyn

Hi @emcmahon-skokie68-org Thank you for using myViewBoard Whiteboard.

I am the Product Manager of myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android.

I am glad to bring a good news to you, myViewBoard Whiteboard is about to support in MacOS.

However, in order to provide a better user experience, it will be available for certain devices.

We will announce it when ready. Stay tuned!

Hi David,

For the users who registered before October 1st, 2021, we provided a complimentary one-year Premium subscription which will end on September 30th, 2022. You can check your subscription in myviewboard.com (Path: Avatar menu > My Subscriptions).
The complimentary one-year Premium subscription can't be cancelled and your plan will be updated as Standard when the Premium subscription expires. Standard plan is a basic and free plan for all myViewBoard users.
If you subscribe any plans in the future, you can cancel them in My Subscriptions.

Let me know if you have any further questions.

Regards,
Casper

Hi Amy:

Can you answer the following questions?

What is the firmware version of your ViewBoard? Which products have the pen sensitivity issue? myViewBoard Whiteboard for Android, Viewboard Side Toolbar? If the issue happened in myViewboard Whiteboard for Android, please provide the version number of it. Can you provide a short recorded video about this issue?

Thank you very much.

Hi Amanda:

Using Google Drive to share your .olf/.vboard files is one of the best practices.

The video clip in your Google Drive will be inside your .olf file.

Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.

Hi Brittney:

I am sorry to tell you that this issue is not related to ViewBoard.

It is a compatibility issue between the games and Windows.

Somehow, when student clicked the text box, Windows did not bring up its virtual keyboard automatically.

There is a workaround though. You can follow the instructions below to bring up the virtual keyboard manually.

https://www.howtogeek.com/240288/how-to-use-the-on-screen-keyboard-on-windows-7-8-and-10/

Hi @brussell-pcsc-k12-in-us Thank you for using myViewBoard Whiteboard.
I am the product manager of myViewBoard Whiteboard for Windows.
Allow me to introduce our products to you here:

In order to keep your data/files safe, the Whiteboard will sign you out once you leave the software by clicking or tapping below icon in red:

If you would like to keep the account signing in, you can't close the software. However, I would not suggest you to do that for security reason.

In addition, In order to save the time to sign in whiteboard, I'd like to suggest you a faster way, using myViewBoard Companion App:

App Store: https://apps.apple.com/tw/app/myviewboard/id1321808551 Google Play Store: https://play.google.com/store/apps/details?id=com.viewsonic.myviewboard

You can use myViewBoard Companion App to scan the QR code below to sign in whiteboard. It will save you and teachers lots of time.

Feel free to ask anything. We would be glad to help you.
Thank you so much.

My Best,
Kaitlyn

Thank you @karen-casavant-viewsonic-com

Hi @jshreve-nomeschools-org Thank you for using myViewBoard Whiteboard. I am the product manager of myViewBoard Whiteboard for Android and myViewBoard Whiteboard for Windows.

The .olf file format is a new file format which can help you use the same file in both myViewBoard Whiteboard for Android and Whiteboard for Windows easily. It is better than the original .iwb which can only be used on the same platform. Soon, it will be able to be used on all platforms of myViewBoard Whiteboard!

In addition, in order to provide a better experience, all files on myViewBoard Whiteboard for Android and Whiteboard for Windows can be saved as .olf only. However, you can export it as .iwb as usual.

Moreover, about the "Safe Mode", it is a new feature which will just show up for a few months to keep your files safe. We will have a better and safer way to keep your files safe soon. At that time, we will remove the "Safe Mode" feature.

Last, I'd like to know what kind of popup you mentioned? Could you paste the screenshot here? Thank you so much.

I look forward to hearing from you.
Kaitlyn