Hi:

Thank you for the feedback. We are fully aware of this inconvenience to myViewBoard Whiteboard users right now. This improvement is one of improvements on the top of our list. Please bear with us for few more months. We will release this improvement in Q1 2023.

I like to thank you again for using myViewBoard products.

BR.
Frank Chu

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When you teach 7 classes a day and have to re-login with an app on your phone every single class period, that gets EXTREMELY frustrating. A solution would be to leave the whiteboard file up, however when you need more than one up at a time throughout the day, your only option is to close. As a teacher new to ViewBoard, this is very time-consuming when our previous interactive boards had default settings not requiring sign-in to access those settings. I've even gone so far as to just not sign in, but that problem leads to whiteboard closing out in the middle of my teaching. I know there are some amazing features with this program, but honestly right now I'm just trying to utilize the basic features, and based on my 2 weeks of use, I'm frustrated to say the least.

@ccollins Hi,

Sorry for the inconvenience.
Could you please tell us the following:

The browser type and version that you connected to https://myviewboard.com/display/
Is it Chrome, Edge, Firefox or Safari? Currently the Display service supports Chrome and Edge only.

The version of Display service, you can find it at the lower left corner of screen. For example 1.51.2

Could you please provide us the Viewboard model? For example IFP7550-2.

Could you please double-check the sender and Viewboard are connected to the Internet?

Lastly, could you please force stop the Display on Viewboard, re-launch it and connect again and see if it is back to normal?

Thank you for the information.

Regards,

Mike

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Hi @asobodas-panthernation-net It is so great to receive your feedback.
I appreciate it.

I wonder you are using Whiteboard for Windows?
If so, there is a good news I would like to share to you.
Currently, we are preparing to have multiple tabs features to satisfy you and all users.
However, it might take some time to finish it.

We will announce it when it is ready.
Stay tuned!

Product Manager of myViewBoard Whiteboard
Kaitlyn Peng

hi, helloo

Hi! I'm Jayme, an elementary AIS provider in Plattsburgh, New York. I am so excited to introduce my students to this new tech!!

interesting information