@kevin-huang

Hi Kevin,

any update on the mirroring issue?

Thanks in advance.

Best regards,
Stéphane

Hi:

Can you tell me that which myViewBoard product you are talking about?

myViewBoard Whiteboard for Windows, myViewBoard Whiteboard for Android or myViewBoard Whiteboard for iOS?

Also, can you attach an image of the warning message?

Thank you.

Hello! My name is Kristen McCarty and I live in Central Pennsylvania. I just got my ViewBoard a view weeks ago and I am learning how to use it. Right now it is in the front of my classroom, as my classroom is pretty small. I am excited about all the different possibilities available to learn about and use int eh classroom.

@seekborrow Hi, if you've tried all the steps above but the error message "another canvas is already open" still shows on myViewBoard Classroom, please do one more try:
use another browser and launch myViewBoard Classroom through https://myviewboard.com/home.

If there's an opened canvas, you can close the previous session and restart a new one through the warning message.

If it's still not working, please provide the following:

time of the error device brand and model/ operating system details browser name and version

This would help us investigate and resolve the issue. Thank you.

@edtechnepal Hello,

Thank you for the information.

The latest Whiteboard can run in iOS and Android IFP with the same user interface. When running on ViewSonic IFP, it should have palm eraser and Whiteboard user can determine its ON/OFF in the setting. Could you please check if you can see the switch inside the setting?

If the palm eraser is ON, but you cannot trigger it, please upgrade to the latest Whiteboard version and try it again. You can also share with us your IFP model number, its firmware version and the Whtieboard version so that we can further check if there is anything wrong with it.

Thanks and hope it helps. Please do let us know if there is anything we can do for you.

Mike

@emcmahon-skokie68-org Hello,

Could you please share some information with us?

The Whiteboard version. The latest version is version 2.12.5.

The IFP 70 firmware version. You can find it from "Setting" -> "Above device" -> "Build number"

Under some circumstance the writing acceleration is disabled and it might be a little bit laggy:

Writing on the AI Pen panel.

Writing with embedded browser is on.

Writing with YouTube widget is on.

Sticky note.

Does the laggy writing happen with any of the above scenario?

Finally it would help us a lot if you can kindly send us a short video to demo the laggy writing.

Thanks a lot!

Mike

@angie-hochgesang-sedubois-k12-in-us
I am sorry I do not know how to do that! Maybe you should ask someone else!
Sorry again!