@milandgamilenio-gmail-com
Hi sir, I am using my view board for windows and my RAM is 8 GB

@danfacilitec-gmail-com

Please provide a screenshot of the issue. Are you referring to the firmware OTA update of the IFP or just the software inside the IFP which is Whiteboard for Android?
For submitting a support ticket, please visit support.myviewboard.com

Hi,

Good to know.
Thank you for your feedback.

Alice

Hi K,
After checking our backlog, the Email was sent on 2020-Oct-30.
The reason why Email was not delievered may be you were using Apple ID and not sharing your "actual" Email address with myViewBoard.
Could you try to grant myViewBoard access to your actual Email address in order to receive reply from our support site?

You are always welcome to post the question here, the community can help.

Thank you,
Alice

@sati4133-gmail-com
There are many ways to do this and before I explain more about myViewBoard, I would like to know a few things to understand about your teaching scenario:

what level is your student? which level of k-12 or higher education? are you looking for ways of distance learning to do a live streaming teaching or pre-recorded? how's your network connection stability and also the student side?

Thanks

@agreiner-marcellusschools-org

Well noted and myViewBoard Support team will research out to you by email.
Thank you for your time.

Hello,

Thank you for the feedback.
We are investigating the issue.
It is possible that cloud saving not working for latest version Android.
The work around for now is to save it locally.
We will try to fix this ASAP.

Thank you,
Alice

Hello Klaus,

For mass deploy via Intune.
Please go to Microsoft Endpoint Manager admin center, and config the command-line arguments as below.

If you have fruther question, please check your Email for more specific detail infromation.

Thank you,
Alice

@brian-greenlaw-msad59-org
Appreciate your feedback which are very useful and yes we are planning on designing a unified whiteboard file format to make it cross platforms.

@brian-greenlaw-msad59-org
Here is the pricing table which contains the feature list of Premium Account
https://myviewboard.com/pricing/

@tdembitz-vbschools-com said in Polling option:

Then when I want to go back to my whiteboard it won't let me in, it says I already have a canvas open but I don't know where that is open or how to close it.

Hello, if this message “already have a canvas open” ever appear again, would you please try to..
clear browser cache and launch myViewBoard Classroom again, if it's not working
use incognito mode and launch myViewBoard Classroom again, if it's not working
use another broser and launch myViewBoard Classroom again, if it's not working
reboot the device and launch myViewBoard Classroom again

@wheeler-cathedral-school-net

For items 1 and 2, it's more like hardware issue, could you please check our hardware support for that?
https://support.viewsonic.com/en/support/home

For item 3, may I know which ViewBoard Software were you referring to?

Thank you,
Alice

For Chromebook, there is no need to click wavy lines.
This might be internet issue, since too many students were using internet in the actual school building.
The workaround might be ask some of them using their own internet hot spot instead.

Thank you,
Alice

@christy-fuller-mcschools-org said in Editing a Presentation in Real Time:

Do you really have to erase page by page?

Hi Christy,

Thank you for the post.
May I know which product were you using? Is it install on Windows? Or you were using the online version - myViewBoard Classroom？

For the request, the best way to achieve it might be -----

Save the original file on cloud/ local folder Load the file and add some writing/text DO NOT save it back to the original file In a new class, load original file for teaching

Hope this is what you were looking for.

Thank you,
Alice

@roperkins-wuesd-org
Whiteboard for Windows and myViewBoard Classroom are two products which can fulfill all requests.

Whiteboard for Windows is a digital whiteboard based on Windows 10, the writting can be saved into files and then share, teacher's image/voice and canvas can be recorded and save and share.
myViewBoard Classroom is web-based, cross platform. The writting can be saved into files and then share, teacher's image/voice and canvas can be recorded and save and share.

Please check our wiki link for more information.
https://wiki.myviewboard.com/MyViewBoard_Glossary

Thank you,
myViewBoard Support

Please use the "present mode" feature to enlarge the canvas for better use of presentation mode. This feature is supported in Whiteboard for Windows, Android, and Classroom.

myViewBoard Classroom support PDF, JPEG, Google Slides, Power Point Slides etc...
For more information about Classroom, please visit our wiki https://wiki.myviewboard.com/Classroom_for_Teachers#Prepare_your_lessons

Are you referring to the slot in PC installed with Window 10 in the IFP? First time turning on the slot in PC should requires no ID and password.
May I ask what do you mean local accounts do not work? The IFP sign in account may be restricted by your organization IT admin. Please contact your IT admin and see for account and password.

Hi:
I am sorry that myViewBoard Whiteboard does not have any video editing feature within. However, there are many free and easy to use video editing softwares out there right now.

https://clideo.com/resources/free-video-editing-software

Hi:
We are improving its UX right now. We will give you an update after we finish it.

Thank you