Please provide a screenshot of the issue. Are you referring to the firmware OTA update of the IFP or just the software inside the IFP which is Whiteboard for Android?
For submitting a support ticket, please visit support.myviewboard.com
After checking our backlog, the Email was sent on 2020-Oct-30.
The reason why Email was not delievered may be you were using Apple ID and not sharing your "actual" Email address with myViewBoard.
Could you try to grant myViewBoard access to your actual Email address in order to receive reply from our support site?
You are always welcome to post the question here, the community can help.
There are many ways to do this and before I explain more about myViewBoard, I would like to know a few things to understand about your teaching scenario:
what level is your student? which level of k-12 or higher education?
are you looking for ways of distance learning to do a live streaming teaching or pre-recorded?
how's your network connection stability and also the student side?
Thank you for the feedback.
We are investigating the issue.
It is possible that cloud saving not working for latest version Android.
The work around for now is to save it locally.
We will try to fix this ASAP.
Then when I want to go back to my whiteboard it won't let me in, it says I already have a canvas open but I don't know where that is open or how to close it.
Hello, if this message “already have a canvas open” ever appear again, would you please try to..
clear browser cache and launch myViewBoard Classroom again, if it's not working
use incognito mode and launch myViewBoard Classroom again, if it's not working
use another broser and launch myViewBoard Classroom again, if it's not working
reboot the device and launch myViewBoard Classroom again
For Chromebook, there is no need to click wavy lines.
This might be internet issue, since too many students were using internet in the actual school building.
The workaround might be ask some of them using their own internet hot spot instead.
Whiteboard for Windows and myViewBoard Classroom are two products which can fulfill all requests.
Whiteboard for Windows is a digital whiteboard based on Windows 10, the writting can be saved into files and then share, teacher's image/voice and canvas can be recorded and save and share.
myViewBoard Classroom is web-based, cross platform. The writting can be saved into files and then share, teacher's image/voice and canvas can be recorded and save and share.
Are you referring to the slot in PC installed with Window 10 in the IFP? First time turning on the slot in PC should requires no ID and password.
May I ask what do you mean local accounts do not work? The IFP sign in account may be restricted by your organization IT admin. Please contact your IT admin and see for account and password.