Hi Cantorr:

Currently, Whiteboard for Windows does not automatically save your work during signing out.

However, you can turn off automatic signing out feature by configuring the setting below in 'FollowMe' settings.

Hi @frankz Can you provide the app version number to me?
You can see the app version below:

In addition, can you share the file you used as well.
Thank you.

Hi Brittney:

I am sorry to tell you that this issue is not related to ViewBoard.

It is a compatibility issue between the games and Windows.

Somehow, when student clicked the text box, Windows did not bring up its virtual keyboard automatically.

There is a workaround though. You can follow the instructions below to bring up the virtual keyboard manually.

https://www.howtogeek.com/240288/how-to-use-the-on-screen-keyboard-on-windows-7-8-and-10/

Hi:

Please answer the following questions:

What is the model of the IFP? What is the version of the firmware? Please provide a recorded video or an image of the issue.

Thank you.

BR.
Frank Chu

Hi @tnhugar-mtjh-tn-edu-tw 您好，感謝您使用 myViewBoard Whiteboard for Windows 產品，以及謝謝您提供珍貴的回饋。

我是myViewBoard Whiteboard for Windows 的Product Manager。請容許我在這跟您簡單介紹此功能。

有關 myViewBoard Whiteboard for Windows 上的「參與模式」功能，主要為提供實體教室內的老師與學生更多互動的機會，所以目前暫時沒有新增遠端操作功能的規劃。

若有興趣使用遠端教學產品，歡迎試試看 myViewBoard Classroom，這在遠端教學上，能提供很棒的幫助!

謝謝您!
期待您後續更多寶貴的回饋!
Kaitlyn

Hi @renhojhs 謝謝您使用Whiteboard for Windows。

我是Whiteboard for Windows的Product Manager。

請問您方便提供啟用的email嗎?
我來幫您檢查看看。

謝謝您
Kaitlyn

Hi @licheng-gm-pu-edu-tw 您好! 謝謝您使用Whiteboard for Windows。

我是Whiteboard for Windows的Product Manager。

為了更快幫助您解決議題，想請問：

操作方式是否為「以雙螢幕開啟，並將白板拉長至兩螢幕上，接著開啟微軟的Teams，並選擇其中一個螢幕分享」? 或操作方式是什麼呢? 若使用多螢幕，請問各螢幕的解析度為? (如: 1280 x 1024) 若非使用多螢幕，也請問解析度為多少呢? 承上，若使用多螢幕，請問使用哪個螢幕當分享白板的螢幕? 軟體的版本號是2.48.3.0嗎?

謝謝您
期待收到您的回音!
Kaitlyn

Hi @mary-lopez Thank you for using myViewBoard Whiteboard.

In order to proceed, can you provide more information below:

Do you use myViewBoard Companion to scan the QR code of Whiteboard, but fail to sign in with some error messages? If so, can you provide the screenshot of the error messages? If not, can you provide more detailed information to let us help you?

Thank you.
Kaitlyn

@ghalbedel
Hi ,

May I ask are you using Display caster or Classroom's video conference funciton? Because the answer will depend on the funciton you use.

If you are using Classroom's video conference feature, then the IP address of WebRTC servers would be as following. You may consider to set this ip list to your network gear's whitelist. us - 54.87.45.225 eu - 3.66.27.72 singapore - 13.229.50.166 Taiwan - 35.194.220.45 port range: 49152 ~ 52000 UDP For Display caster function, the caster will normally (usually a laptop with browser) connect to MyViewboard TV Panel to share the screen.
The whitelist is ice.myviewboard.cloud port 3478 UDP

For the Connectivity test, it is okay to see a yellow color. It means not all connection options are avaliable, WebRTC client can still find a way to connect to server. However, that page is only used for testing caster.

Also, we would like to know more about about the environment or equipment you use now. For example:

What product you are using and meet this issue? What equipment you use now? - like a Window 10 PC with chrome brower? What is your network environment? - Is it a high speed network in a comany or a network at home? Also, you can find more information here -> https://wiki.myviewboard.com/Classroom#System_requirements

Hi Zimmermannisaa:

You just use the skinny side of the pen to tap on the pen menu button.

Then, you can change the color, thickness and transparency of the skinny side of the pen.

Hi Amanda:

You do not need to open and save all your existing .vboard files to .olf files.

myViewBoard Whiteboard for Windows will be able to open and import both file formats.

However, .olf (Open Learning Format) will be the main stream file format cross all myViewBoard products in the future. Currently, myViewBoard Whiteboard for Windows and Whiteboard for Android support .olf files. myViewBoard Classroom will also support .olf in the future.

You can delete any .vboard file, after you save it into .olf file.

Hi Amanda:

Using Google Drive to share your .olf/.vboard files is one of the best practices.

The video clip in your Google Drive will be inside your .olf file.

Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.

Hi @brussell-pcsc-k12-in-us Thank you for using myViewBoard Whiteboard.
I am the product manager of myViewBoard Whiteboard for Windows.
Allow me to introduce our products to you here:

In order to keep your data/files safe, the Whiteboard will sign you out once you leave the software by clicking or tapping below icon in red:

If you would like to keep the account signing in, you can't close the software. However, I would not suggest you to do that for security reason.

In addition, In order to save the time to sign in whiteboard, I'd like to suggest you a faster way, using myViewBoard Companion App:

App Store: https://apps.apple.com/tw/app/myviewboard/id1321808551 Google Play Store: https://play.google.com/store/apps/details?id=com.viewsonic.myviewboard

You can use myViewBoard Companion App to scan the QR code below to sign in whiteboard. It will save you and teachers lots of time.

Feel free to ask anything. We would be glad to help you.
Thank you so much.

My Best,
Kaitlyn

Hi @brian-greenlaw-msad59-org Thank you for using myViewBoard Whiteboard and providing the precious feedback.

I am the Product Manager of myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android. I am glad you mentioned it and value it so much, because it has been placed under our future improvement plan.

We will announce it when the functionality is ready.
Stay tuned!

My Best,
Kaitlyn

Hi David,

For the users who registered before October 1st, 2021, we provided a complimentary one-year Premium subscription which will end on September 30th, 2022. You can check your subscription in myviewboard.com (Path: Avatar menu > My Subscriptions).
The complimentary one-year Premium subscription can't be cancelled and your plan will be updated as Standard when the Premium subscription expires. Standard plan is a basic and free plan for all myViewBoard users.
If you subscribe any plans in the future, you can cancel them in My Subscriptions.

Let me know if you have any further questions.

Regards,
Casper