Hi:

Thank you for the feedback. We are fully aware of this inconvenience to myViewBoard Whiteboard users right now. This improvement is one of improvements on the top of our list. Please bear with us for few more months. We will release this improvement in Q1 2023.

I like to thank you again for using myViewBoard products.

BR.
Frank Chu

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When you teach 7 classes a day and have to re-login with an app on your phone every single class period, that gets EXTREMELY frustrating. A solution would be to leave the whiteboard file up, however when you need more than one up at a time throughout the day, your only option is to close. As a teacher new to ViewBoard, this is very time-consuming when our previous interactive boards had default settings not requiring sign-in to access those settings. I've even gone so far as to just not sign in, but that problem leads to whiteboard closing out in the middle of my teaching. I know there are some amazing features with this program, but honestly right now I'm just trying to utilize the basic features, and based on my 2 weeks of use, I'm frustrated to say the least.

當按下螢幕錄製後會跳出一個視窗, 請確認左下角的 "分享系統音訊"有勾選

@ccollins Hi,

Sorry for the inconvenience.
Could you please tell us the following:

The browser type and version that you connected to https://myviewboard.com/display/
Is it Chrome, Edge, Firefox or Safari? Currently the Display service supports Chrome and Edge only.

The version of Display service, you can find it at the lower left corner of screen. For example 1.51.2

Could you please provide us the Viewboard model? For example IFP7550-2.

Could you please double-check the sender and Viewboard are connected to the Internet?

Lastly, could you please force stop the Display on Viewboard, re-launch it and connect again and see if it is back to normal?

Thank you for the information.

Regards,

Mike

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@kaitlyn-peng-myviewboard-com 待機有超過1小時，沒有使用其他軟體錄製

Hi @hector-rodriguezreye
Thanks for your message. Regarding the phenomenon may cause by firmware or hardware issue. Our technical team will help to clarify the problem. Please help to fill-in the the online inquiry form. We'll contact you soon as possible, thank you.

https://www.viewsonic.com/us/customer-service-form

Hi @asobodas-panthernation-net It is so great to receive your feedback.
I appreciate it.

I wonder you are using Whiteboard for Windows?
If so, there is a good news I would like to share to you.
Currently, we are preparing to have multiple tabs features to satisfy you and all users.
However, it might take some time to finish it.

We will announce it when it is ready.
Stay tuned!

Product Manager of myViewBoard Whiteboard
Kaitlyn Peng

hi, helloo

Hi! I'm Jayme, an elementary AIS provider in Plattsburgh, New York. I am so excited to introduce my students to this new tech!!

interesting information

This issue is still occurring. We need the pin turned on to prevent student abuse, but the built in view board Airplay does not work with macOS.

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