季穎 你好:

請你回答以下的問題:

你下載了哪一個 myViewBoard 產品? 它的版本是? 你的作業系統的版本是? 你作業系統的預設瀏覽器是? 還有它的版本是? 可以附上一張錯誤的貼圖嗎?

謝謝

Hi Cantorr:

Currently, Whiteboard for Windows does not automatically save your work during signing out.

However, you can turn off automatic signing out feature by configuring the setting below in 'FollowMe' settings.

Hi Zimmermannisaa:

You just use the skinny side of the pen to tap on the pen menu button.

Then, you can change the color, thickness and transparency of the skinny side of the pen.

Hi @tnhugar-mtjh-tn-edu-tw 您好，感謝您使用 myViewBoard Whiteboard for Windows 產品，以及謝謝您提供珍貴的回饋。

我是myViewBoard Whiteboard for Windows 的Product Manager。請容許我在這跟您簡單介紹此功能。

有關 myViewBoard Whiteboard for Windows 上的「參與模式」功能，主要為提供實體教室內的老師與學生更多互動的機會，所以目前暫時沒有新增遠端操作功能的規劃。

若有興趣使用遠端教學產品，歡迎試試看 myViewBoard Classroom，這在遠端教學上，能提供很棒的幫助!

謝謝您!
期待您後續更多寶貴的回饋!
Kaitlyn

Hi @brian-greenlaw-msad59-org Thank you for using myViewBoard Whiteboard and providing the precious feedback.

I am the Product Manager of myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android. I am glad you mentioned it and value it so much, because it has been placed under our future improvement plan.

We will announce it when the functionality is ready.
Stay tuned!

My Best,
Kaitlyn

Hi:

Please answer the following questions:

What is the model of the IFP? What is the version of the firmware? Please provide a recorded video or an image of the issue.

Thank you.

BR.
Frank Chu

Hi @renhojhs 謝謝您使用Whiteboard for Windows。

我是Whiteboard for Windows的Product Manager。

請問您方便提供啟用的email嗎?
我來幫您檢查看看。

謝謝您
Kaitlyn

Hi @licheng-gm-pu-edu-tw 您好! 謝謝您使用Whiteboard for Windows。

我是Whiteboard for Windows的Product Manager。

為了更快幫助您解決議題，想請問：

操作方式是否為「以雙螢幕開啟，並將白板拉長至兩螢幕上，接著開啟微軟的Teams，並選擇其中一個螢幕分享」? 或操作方式是什麼呢? 若使用多螢幕，請問各螢幕的解析度為? (如: 1280 x 1024) 若非使用多螢幕，也請問解析度為多少呢? 承上，若使用多螢幕，請問使用哪個螢幕當分享白板的螢幕? 軟體的版本號是2.48.3.0嗎?

謝謝您
期待收到您的回音!
Kaitlyn

Hi @frankz Can you provide the app version number to me?
You can see the app version below:

In addition, can you share the file you used as well.
Thank you.

@frank-chu-viewsonic-com
My teachers are having this same problem. They would like for the whiteboard to remember their login credentials. It logs them out constantly. This takes up to much class time, especially for kindergarteners.

@loverl13169-mail-edu-tw
老師您好，我們已於10月3日上線的新版本支援雲端硬碟匯入上課教材，可以直接覆蓋原檔儲存到雲端硬碟，上課時再匯入數位教室使用。 下個月，我們將支援本機的原檔覆蓋的儲存功能喔！希望可以解決老師存檔的問題。再次感謝老師的留言。

Hi @mulder1124-wes-tc-edu-tw
謝謝您的建議，我們會用於未來調整的參考唷!
另外，有關學生端互動(myViewBoard Companion)的Pop Quiz，目前已在進行改版，很開心您也提出這項建議，敬請期待!

@ghalbedel
Hi ,

May I ask are you using Display caster or Classroom's video conference funciton? Because the answer will depend on the funciton you use.

If you are using Classroom's video conference feature, then the IP address of WebRTC servers would be as following. You may consider to set this ip list to your network gear's whitelist. us - 54.87.45.225 eu - 3.66.27.72 singapore - 13.229.50.166 Taiwan - 35.194.220.45 port range: 49152 ~ 52000 UDP For Display caster function, the caster will normally (usually a laptop with browser) connect to MyViewboard TV Panel to share the screen.
The whitelist is ice.myviewboard.cloud port 3478 UDP

For the Connectivity test, it is okay to see a yellow color. It means not all connection options are avaliable, WebRTC client can still find a way to connect to server. However, that page is only used for testing caster.

Also, we would like to know more about about the environment or equipment you use now. For example:

What product you are using and meet this issue? What equipment you use now? - like a Window 10 PC with chrome brower? What is your network environment? - Is it a high speed network in a comany or a network at home? Also, you can find more information here -> https://wiki.myviewboard.com/Classroom#System_requirements

陳先生你好:

請問你想要把這個願望放在哪個 myViewBoard 產品上面?

Hi @mary-lopez Thank you for using myViewBoard Whiteboard.

In order to proceed, can you provide more information below:

Do you use myViewBoard Companion to scan the QR code of Whiteboard, but fail to sign in with some error messages? If so, can you provide the screenshot of the error messages? If not, can you provide more detailed information to let us help you?

Thank you.
Kaitlyn

Hi @emcmahon-skokie68-org Thank you for using myViewBoard Whiteboard.

I am the Product Manager of myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android.

I am glad to bring a good news to you, myViewBoard Whiteboard is about to support in MacOS.

However, in order to provide a better user experience, it will be available for certain devices.

We will announce it when ready. Stay tuned!

Hi David,

For the users who registered before October 1st, 2021, we provided a complimentary one-year Premium subscription which will end on September 30th, 2022. You can check your subscription in myviewboard.com (Path: Avatar menu > My Subscriptions).
The complimentary one-year Premium subscription can't be cancelled and your plan will be updated as Standard when the Premium subscription expires. Standard plan is a basic and free plan for all myViewBoard users.
If you subscribe any plans in the future, you can cancel them in My Subscriptions.

Let me know if you have any further questions.

Regards,
Casper

Hi Amy:

Can you answer the following questions?

What is the firmware version of your ViewBoard? Which products have the pen sensitivity issue? myViewBoard Whiteboard for Android, Viewboard Side Toolbar? If the issue happened in myViewboard Whiteboard for Android, please provide the version number of it. Can you provide a short recorded video about this issue?

Thank you very much.

Hi Amanda:

Using Google Drive to share your .olf/.vboard files is one of the best practices.

The video clip in your Google Drive will be inside your .olf file.

Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.