Can't see my drive content from myviewboard display

[chris-presentationpartner.ca]

Why can't I see any of my google drive content even though I'm signed in?

[martin.sattler-tw.viewsonic.com]

Hi Chris,

we need a bit more information.

• Which platform are you using? Android or Windows?
• What version are you using?

You also can try this:

1. Go to https://myviewboard.com/
2. Click on FollowMe AI -> Cloud Integrations.
3. Check here whether Google is bound or not.
4. If it's bound, it's actually good, but still click on unbind.
5. Then authorize Google Drive again.
   Here you can find more information: https://wiki.myviewboard.com/Cloud_Integration

Another little thing:

Make sure you are using the same email address for myViewBoard Windows/Android, you used before on myviewboard.com

Maybe you have two email addresses?!
Email1 -> here is your google drive connected
Email2 -> no google connected but now you are using this email with your myViewBoard display

Best regards and thank you,

Martin

[manuel.jacomet-leucom.ch]

@martin-sattler-tw-viewsonic-com

I have the same problem.
i connected to my onedrive and can't see the folder.

any ideas?

[martin.sattler-tw.viewsonic.com]

Hello Manuel,

Neither me nor any of my coworkers around me can reproduce your problem. In myViewBoard for Windows we can access both, OneDrive (Personal Account) and OneDrive for Business (Work Account).

We are able to upload and download files using the MagicBox and we can see all our folders. All folders means, that we can even access the "root" folder of OneDrive and not just the myViewBoard folder.

• We are using the latest version: 2.30.5.0_032720 - what is yours??

• We have already bound OneDrive in the FollowMe settings on myViewBoard.com - you too??

• Please sign in after starting myViewBoard for Windows.

Please check the requirements mentioned above and let me know if I can be of further assistance.

Martin Sattler

[roderick.ordonez-tw.viewsonic.com]

Hi! What file types are you trying to access? Note that the myViewBoard Magic Box will only show supported file types.

[michaelangelo.wu-tw.viewsonic.com]

@manuel-jacomet-leucom-ch are you expecting to see your cloud drive files on myviewboard.com?

[29lairsonke-franklincityschools.com]

have you tried restarting your computer