Whiteboard for Android cast out

Domenico Palazzo

Dear technical staff
I'm a teacher from an Italian High school. I have been trying your platform for a week. I have used the android app to send my presentations to laptop wireless computers. For the first days it has worked very well, but since this morning computers cannot receive my screen anymore, even though the connection seems to be active either on my tablet or on computers. The receiving window is stucked on "Waiting for streaming".
Moreover the Android app gets disconnected after about one hour, even though the disconnection time is set to "infinite"
Thank you for your atterntion

Best regards, Domenico Palazzo

Alice Chou

Hi Palazzodo,

Thank you for the feedback.
After testing the feature, it works out fine on our side.
Could you please provide us the Whiteboard for Android version and run the following test?

https://support.viewsonic.com/en/support/solutions/articles/33000221747-what-ports-are-required-to-be-opened-for-your-firewall-in-order-to-run-the-myviewboard-ecosystem-

https://myviewboard.com/cast2/test/index.html

Thank you,
Alice