Update
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I have tried to updat emy whiteboard with the latest andriod and now it will not boot up. can anyone help me as I am getting no joy with viewsonic my model isifp6550
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Please provide a screenshot of the issue. Are you referring to the firmware OTA update of the IFP or just the software inside the IFP which is Whiteboard for Android?
For submitting a support ticket, please visit support.myviewboard.com