[MVBW] Failed to install the Whiteboard for Windows
Tim.TL Lin last edited by tim.tl.lin-tw.viewsonic.com
Provide the following items to the support system:
(1) Installation method and input options, one of the following:
Manual using exe file.
Through Group Policy with AD (Active Directory) using msi file.
Through Endpoint Manager (Intune) with Azure AD (Active Directory) using msi file.
Through SCCM with AD (Active Directory) using msi file.
Other (more details).
(2) The version of installation file, and Install for the first time (current version) or upgrade (last version).
(3) Logs: "vBoard.sqlite", "vBoardInfoGet" and "vBoardInfoQuery" under "C:\ProgramData\ViewSonic\vBoard".
(4) Capture picture of system information from:
Right click on "Start Menu" and click on "System" in pop-up menu to open "System" window.