Double pen strokes

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  • K

    I have a teacher whose pen (or finger) always makes a duplicate stroke when writing. This happened after updating. She has the most current viewboard update. It is a viewboard that is a few years old. Any suggestions on a fix?

    Alice 1 Reply -1
  • Alice

    @kguilbau-chicousd-net

    Hi, thank you for the feedback, could you please upload some image or video to show double stroke?
    Were you using ViewBoard built-in functions or myViewBoard products?
    And we might need the IFP - viewboard model name, and if you were using myViewBoard product, please provide instance ID(click "gear" -> "i" ) in order to investigate this issue.

    Thank you!

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