Cannot open saved MVB files and view embedded video
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Two teachers had their board updated to the most recent version 2.41.6.0 months ago and since then cannot open saved myViewBoard files directly from desktop or explorer window. They also cannot view embedded videos when dragged to the board out of the browser. We can hear sound but there's no video picture. The only time files can be opened is from the Magic box.
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@m_malinoski-saratogaschools-org
For myViewBoard related software/product issues, please visit myViewBoard Support website (support.myviewboard.com) and create a ticket. -
@m_malinoski-saratogaschools-org
Hi Mathew, thank you for the feedback.We would like to know which version were you using before the upgrade. Could you please send us the vboard file and screenshot of instance ID which can be located by clicking the Gear icon on the top right and click "i" icon and send it to customersuccess@service.myviewboard.com
(Please send this screenshot to us)
About not able to view videos, were you viewing Youtube or myViewBoard Clips videos? Some Youtube videos do have restrictions when viewing the video not by using web browser.
Lastly, what file format was opened from the Magic box? vboard file?
