• I have many teachers getting a message each time they open the ViewBoard app, "A newer version of this application is available." So when they touch update, it reads, "File extension does not match." They are still able to use the ViewBoard, but I am wondering how to fix this issue so I will stop getting asked daily.


  • Hi Hayden:

    Thank you for reporting the issue. That is a known issue which has been fixed in the newest version Whiteboard for Android. The issue happens when user wants to update Whiteboard for Android. However, there is a way to bypass the issue when updating Whiteboard for Android.

    Please select 'Package Installer' when updating Whiteboard for Android.


  • @frank-chu-viewsonic-com Is there a way to go back and select package installer. I have a few teachers who pressed the other option so any time they try to update, it just says file extension does not match.


  • Hi Hayden:

    Please do the following steps to reset the setting.

    1. Go to 'App Info' menu of Whiteboard for Android.
    2. Tap 'Open by default' section.
    3. Tap 'CLEAR DEFAULT' button.