Quality issue when saving boards in .olf format

Frank Zimper

We have a couple of ViewSonic whiteboards in our school. One of them has recently upgraded to the latest software version and now stores boards in OLF files instead of IWB. We notice a significant change in quality of the saved board content. See attached photos. Is there a way to change that?

Original (saved as IWB)

After saving as OLF and reloading it.

Kaitlyn Peng

Hi @zimper-frank-waldorfschule-og-de Thank you for using myViewBoard Whiteboard.

In order to help you, can you let me know below information:

Do you use myViewBoard Whiteboard for Android?
What IFP models (e.g. IFP 8650-3) you use?
Do you use the same device to open the .iwb and .olf files?
Can you check if the "Pen auto-smoothing" feature of Settings section is enable?

I look forward to hearing from you.
Thank you.

Kaitlyn

Frank Zimper

@kaitlyn-peng-viewsonic-com Thanks for your quick reply.

We use the version that came with the boards, so I assume it is myViewBoard Whiteboard for Android
The model in question is an IFP 8650-3.
Yes.
it is enabled.

Thanks
Frank

Kaitlyn Peng

Hi @frankz Can you provide the app version number to me?
You can see the app version below:

In addition, can you share the file you used as well.
Thank you.