Touch Screen Disease
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They used to call when an iPhone Touch Screen started to fail, Touch Screen Disease. And my classroom ViewBoard Touch Screen is all out of sorts. Keeps picking up random touches, when no one is even near it, so it is virtually unusable.
Any ideas or suggestions?
Mike
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Hi Michael:
I am sorry to hear the problem. However, can you answer the following questions?
- What is the model number of the ViewBoard?
- What is the firmware version of the ViewBoard?
- How long has the issue existed?
- Is the touch panel surface clean?
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@frank-chu-viewsonic-com said in Touch Screen Disease:
Hi Michael:
I am sorry to hear the problem. However, can you answer the following questions?
- What is the model number of the ViewBoard?
- What is the firmware version of the ViewBoard?
- How long has the issue existed?
- Is the touch panel surface clean?
Model: VS17435
Serial: V33193100177Kernel version
3.18.16_s5
rel@iip #1
Fri Nov 15 09:37:08 CST 2019
Build number
ViewSonic/IFP7550-2_VS17435/IFP7550-2_VS17435:7.0/20191115.091502:user/release-keysThe board is clean. Issue only started yesterday. Got through the first 2 periods, and then 3rd period, it started freaking out. Seems to be mostly the very left side. I have a pic of where it was just thinking the pen was trying to draw, but I'm not sure I can post pics here. If you actually try to draw on the board, the right side works fine, but the left side, gets very intermittent. And the issue comes and goes. Sometimes worse if you are standing too close. I've made due using my laptop and the board as just a TV, with the USB unplugged to avoid the touch crazy affecting my computer. Though even with this method, the side menu arrow will randomly go crazy.
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Hi Michael:
It could be a hardware failure, so I have forwarded the issue to our ViewBoard product engineer.
May I know where the board is located? We will send our reseller or field engineer to investigate it further.
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Hi Michael:
Our ViewBoard product engineer likes you to update the firmware to the newest version which is 20210317.
Then, please check if the touch issue still exist. If the touch issue still exist, just let me know.
Thank you.
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I think the firmware version is too old, please download the latest firmware then try again.
https://www.viewsonicglobal.com/public/products_download/software/ifp/ifp50/IFP7550-2_20210317_161352.zip -
@kevin-huang said in Touch Screen Disease:
I think the firmware version is too old, please download the latest firmware then try again.
https://www.viewsonicglobal.com/public/products_download/software/ifp/ifp50/IFP7550-2_20210317_161352.zipFirmware updated successfully, but the issue remains. Our IT guy is calling our local repair tech at some point today. I don't want to step on his toes. So I will let him go from here with facilitating the repair. But for your reference and curiousity, I am at Geneva High School in Geneva, New York, USA.
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@michael-roesser-genevacsd-org
Hi Michael, I saw your post on the viewsonic website and was wondering if the problem was ever fixed?
I have 3 of them in my school having the same problem and I am getting nowhere with viewsonic.
Thanks in advance.
Tim.
