Facing issue with login and settings in Android
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Hello team I am your user but I am facing some issues with myviewboard as it ask to login each time I open it although from settings I have selected "never log out
but still facing this logout issue
And other issues is that settings are opening in android app they just pop for 1sec then closes itself
Kindly view this bugs please
I am facing very much issues with this. -
Hi @codingdsa2-gmail-com
can you provide the app version and the account you used to log in?
In addition, does it show any popup or error message? If so, please provide the relevant screenshot and videos. Thank you!My Best,
Kaitlyn -
@kaitlyn-peng-myviewboard-com said in Facing issue with login and settings in Android:
Kaitlyn
Hi, Kaitlyn thanks for your response.
Here is the link to the video which shows the bugs.
(https://drive.google.com/file/d/1qKPhOUcswxaiGEfaRLl10gtq9HQ3xiVX/view?usp=drivesdk)
Account Email: codingdsa2@gmail.com
I am facing this same issue with my mi a 3 phone and real me pad. -
Hi @codingdsa2-gmail-com Thank you for the reply.
In oreder to help you soon, can you provide below information too:
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Provide the software information screenshot.
refer to this:
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Do you use whiteboard for Android with portrait orientation on all devices?
(We'd like to highly suggest you to use Whiteboard for Android with landscape orientation.) -
Does it always crash after you drawing and click the gear icon? Or what do you try to click/do before it crashes?
Thank you.
Kaitlyn -
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Hi @codingdsa2-gmail-com
About the "never log out" issue, we can't find relevant issue on the video you provided.
When you “swipe out" an app, it will close the app. So next time you will need to sign in again.
Can you provide relevant video of the issue of "never log out" for us?Thank you so much!
Kaitlyn -
@kaitlyn-peng-myviewboard-com
Firstly I , am sorry because I can't provide the version dialog box picture as it is in the settings option but for me settings in not opening in-app (in realme pad and in mi a3 phone).
And I used the myboard always in landscape mode only.
---> I had selected never logout option from myviewboard website settings page..
Thank you,
Himanshu Patel -
Hi @codingdsa2-gmail-com Thank you for the prompt reply.
About the first issue "it ask to login each time I open it although from settings I have selected never log out but still facing this logout issue":
We are so sorry for causing this misunderstanding.When set "Never" of "Auto Sign Out time" means:
Whiteboard will not auto sign out a user when it is kept opening.
Once the Whiteboard is closed, it will sign out the user.We will improve the UX of this feature in the future soon.
In addition, about the second issue "that settings are opening in android app they just pop for 1sec then closes itself":
We will check the issue and fix it.Thank you for all the information and feedback again.
Kaitlyn
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@kaitlyn-peng-myviewboard-com
I have one request if possible please save or store the login info in the local storage of device for a week or month as I am a student I use myviewboard to take my notes and login in every time is a bit issue for me.
Thank you and have a great day. -
And add camera capture feature inbuilt in app, every time I need to capture the pic from tablet camera then import it to myviewboard.
