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    • G
      gourlem last edited by

      I have had my Google Drive bound to my account for a few weeks. It was working fine up until two days ago. Since then, the software is unable to load the drive, save the notes, or produce a QR code (since the destination is in the GDrive). I deleted the Google Drive, and bounded it again, yet it is still not working. Any direction will be helpful.

      kavi.lo-myviewboard.com 1 Reply Last reply Reply Quote 0
      • kavi.lo-myviewboard.com
        kavi.lo-myviewboard.com @gourlem last edited by

        @gourlem
        We are sorry that you encountered this issue. Could you help to clarify which product you mentioned can't access Google Drive?

        G 1 Reply Last reply Reply Quote 0
        • G
          gourlem @kavi.lo-myviewboard.com last edited by

          @kavi-lo-myviewboard-com Sure, My Whiteboard for Windows.

          kaitlyn.peng-viewsonic.com 1 Reply Last reply Reply Quote 0
          • kaitlyn.peng-viewsonic.com
            Kaitlyn Peng @gourlem last edited by

            Hi @gourlem
            Can you provide below information:

            1. app version: (you can see it from Settings)
              b0851751-dc52-421b-bef4-1a00bd3c23dc-image.png

            2. your email account (the one used to sign up the service)

            3. If possible, can you also check the internet connection status and let me know if stable or not?

            4. Is there any error message showing up?

            Thank you.
            Kaitlyn

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