Cloud Integration

[gourlem]

I have had my Google Drive bound to my account for a few weeks. It was working fine up until two days ago. Since then, the software is unable to load the drive, save the notes, or produce a QR code (since the destination is in the GDrive). I deleted the Google Drive, and bounded it again, yet it is still not working. Any direction will be helpful.

[kavi.lo-myviewboard.com]

@gourlem
We are sorry that you encountered this issue. Could you help to clarify which product you mentioned can't access Google Drive?

[gourlem]

@kavi-lo-myviewboard-com Sure, My Whiteboard for Windows.

[kaitlyn.peng-viewsonic.com]

Hi @gourlem
Can you provide below information:

1. app version: (you can see it from Settings)
   

2. your email account (the one used to sign up the service)

3. If possible, can you also check the internet connection status and let me know if stable or not?

4. Is there any error message showing up?

Thank you.
Kaitlyn