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    Cannot Pair display to Manager

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    • H
      Aaron Hartzler last edited by

      Good morning!

      We are currently experiencing an issue with pairing our displays with the myviewboard manager application. It worked fine with the 1.19 version of the app; however, any new boards that we have installed we cannot get to pair as they are running 1.22, 1.23. We haven't made any changes to the firewall etc. Any ideas?

      Additional info: if I roll the software back to 1.19 it provides a code to add the device into my manager; however, it auto updates within a few seconds/minutes to the latest version and I get a error saying that the panel is not connected to the internet. We can also put the device on a hotspot and we are able to pair.

      Again - we have not made any changes on our end. Any insight on what I can look for is appreciated.

      Thank you!

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        peja.cw.chang-viewsonic.com last edited by peja.cw.chang-viewsonic.com

        Hi Aaron,
        Thanks for your feedback, we found some clues and are working on the solution right now, plan to address this issue in next release (Target schedule: April), I will updated more info here when new version is released, thank you!

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          peja.cw.chang-viewsonic.com last edited by

          Hi Aaron,
          The new version was released today, version number is 1.24.2.
          Could you please update the manager app and try it again? (launch app will upgrade to newer version automatically)

          If you still encounter the same problem, please let us know, thank you

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          • D
            dmitrijkoteev00 @hartzler_a-ccsdistrict.org last edited by

            @hartzler_a-ccsdistrict-org It seems to me that for such a case, a qualified CTO is needed. Computools is the first to provide CTO as a service https://computools.com/cto-as-a-service/ Highly recommended. These are real professionals who will help in solving any problems.

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              sofakraud @dmitrijkoteev00 last edited by

              @dmitrijkoteev00 Thanks for sharing, I'm just looking for cto as a service for startups.

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              • N
                nelsomari2635 last edited by

                hi,
                color tunnel
                The adapter can only connect to one display at a time. Before connecting to the adapter, connect your device. Can't change the resolution on your device.

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                • I
                  irenethu167 last edited by

                  I have read a lot of other blogs, but the one you have written is the one that has convinced me. I hope that you will continue to write significant blogs in the future so that you can share them with your audience.
                  hurdle

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                    dewiclementss last edited by

                    Hi Aaron! Companies may put a lot of effort into quality assurance and testing, but any single error or bug that gets through can cause massive damage. So the software code audit is very important https://sloboda-studio.com/blog/software-code-audit/ here are some good thoughts to read in this research

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