Posts made by casper.hsieh-viewsonic.com

Hi @catherine,

Thanks for letting us know the issue!
Please help provide more info to help us figure out this.

1. Which product did you use? myViewBoard Classroom?
2. What did the students see when they couldn't connect to the quiz? If possible, please help provide the screenshot or video.
3. In online version, did the questions not appear on student's device?

Thanks for your help!

Regards,
Casper

Hi @brandon-lang,

Sorry that it doesn't provide a way to delete multiple users currently and we'll improve it soon.

If you use Google Workspace or Azure AD to sync users, you can sync again with the target group and do not select 'Keep previous users'. It will sync the users you want and remove other users except Owner and Admins.

If you use other ways to import users, please let us know if you want to remove all existing users except Owner. We'll remove them from our side. If you only want to remove part of the users, please go to myViewBoard support website and submit the user account list you want to remove.

myViewBoard support:
https://myviewboard.com/support

Hope these can help

Regards,
Casper

@t03016-mail-edu-tw 您好，

此功能已提前更新於網站上，再麻煩確認於學生的裝置是否已可正常使用。

謝謝您的耐心等候

Casper Hsieh

@t03016-mail-edu-tw 謝謝告知

@t03016-mail-edu-tw 您好，

是否可告知，於平板上所使用的是哪種瀏覽器 (Chrome, Edge, Firefox, ...)

謝謝

Casper Hsieh

@t03016-mail-edu-tw 您好，

已將此功能安排於下個月網站更新後新增，目前學生可以先使用以下連結進入 Classrom
https://myviewboard.com/classroom/student

或是登入 https://myviewboard.com 後，於上方找到此按鈕

造成不便，敬請見諒

Casper Hsieh

@eileenchang-fl01-chc-edu-tw 您好

Classroom 為 Entity 方案功能，目前教育雲帳號自動升級成 Entity 方案的機制，仍有部分縣市未支援，尚待取得縣市教育局的同意，包含以下縣市:
臺北市、桃園市、南投縣、屏東縣、臺東縣

若您帳號所屬學校非以上縣市，再麻煩提供電子郵件帳號以便進一步釐清。

Classroom 另外提供於個人 Premium 方案，可至 我的訂閱 內開啟 trial 試用。

Casper

@t03016-0 您好，

請問使用QR code掃描後，開啟的瀏覽器與手動輸入的瀏覽器是否相同?
例如: Chrome, Safari, Edge
再麻煩提供兩者所使用的瀏覽器，以便進一步釐清問題

謝謝

Casper

Hi @johns,

Please open the sign-in page in myviewboard.com.
After entering your account and click Sign In button, you can find "Forgot password?".
The function can guide you to reset your password.

Regards,
Casper

@kingsmanhsu-gmail-com 您好

12/17系統有段時間的寄信功能失效，現已修復
再麻煩嘗試啟用一次

造成任何不便，敬請見諒

Casper

Hi David,

For the users who registered before October 1st, 2021, we provided a complimentary one-year Premium subscription which will end on September 30th, 2022. You can check your subscription in myviewboard.com (Path: Avatar menu > My Subscriptions).
The complimentary one-year Premium subscription can't be cancelled and your plan will be updated as Standard when the Premium subscription expires. Standard plan is a basic and free plan for all myViewBoard users.
If you subscribe any plans in the future, you can cancel them in My Subscriptions.

Let me know if you have any further questions.

Regards,
Casper