我們加了15頁匯入上限, 是因為記憶體的容量上限的關係. 目前記憶體的容量無法支援匯入太多頁. 我們經過多方評估與討論, 發現15頁能夠滿足絕大部分老師的需求, 所以我們才設定這個上限. 如果你想匯入超過15頁, 你依然可以分多次匯入, 但是我們不保證記憶體是否夠用.

螢幕無法滿版的意思是?

Hi:
The screen freeze like feature is located in ViewBoard Side Toolbar as below.

After you tap it, it will freeze the screen and you work on something else.

Thank you.

Hi:

Which product are you having this issue? myViewBoard Whiteboard for Windows or myViewBoard Classroom?

Could you tell me the product version number?

Could you attach a screen shot or recorded video to let us investigate the issue further?

Thank you.

Hi:

Please answer the following questions:

• What is the model of the IFP?
• What is the version of the firmware?
• Please provide a recorded video or an image of the issue.

Thank you.

BR.
Frank Chu

陳先生你好:

請問你想要把這個願望放在哪個 myViewBoard 產品上面?

Hi Amy:

Can you answer the following questions?

• What is the firmware version of your ViewBoard?
• Which products have the pen sensitivity issue? myViewBoard Whiteboard for Android, Viewboard Side Toolbar? If the issue happened in myViewboard Whiteboard for Android, please provide the version number of it.
• Can you provide a short recorded video about this issue?

Thank you very much.

Hi Amanda:

Using Google Drive to share your .olf/.vboard files is one of the best practices.

The video clip in your Google Drive will be inside your .olf file.

Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.

Hi Amanda:

You do not need to open and save all your existing .vboard files to .olf files.

myViewBoard Whiteboard for Windows will be able to open and import both file formats.

However, .olf (Open Learning Format) will be the main stream file format cross all myViewBoard products in the future. Currently, myViewBoard Whiteboard for Windows and Whiteboard for Android support .olf files. myViewBoard Classroom will also support .olf in the future.

You can delete any .vboard file, after you save it into .olf file.

Hi Brittney:

I am sorry to tell you that this issue is not related to ViewBoard.

It is a compatibility issue between the games and Windows.

Somehow, when student clicked the text box, Windows did not bring up its virtual keyboard automatically.

There is a workaround though. You can follow the instructions below to bring up the virtual keyboard manually.

https://www.howtogeek.com/240288/how-to-use-the-on-screen-keyboard-on-windows-7-8-and-10/

Hi Brittany:

I am sorry for hearing that you are facing this issue. I like to ask the following questions:

Where did you save the file in Whiteboard for Windows?
Can you give me the complete file path?

What is the version number of Whiteboard for Android you were using?
Did you sign in Whiteboard for Android before trying to open the file?

Hi Hayden:

Please do the following steps to reset the setting.

1. Go to 'App Info' menu of Whiteboard for Android.
2. Tap 'Open by default' section.
3. Tap 'CLEAR DEFAULT' button.

Hi Hayden:

Thank you for reporting the issue. That is a known issue which has been fixed in the newest version Whiteboard for Android. The issue happens when user wants to update Whiteboard for Android. However, there is a way to bypass the issue when updating Whiteboard for Android.

Please select 'Package Installer' when updating Whiteboard for Android.

胡老師你好:

myViewBoard Whiteboard for Windows 不允許用複製硬碟的方式啟動, 因為它會以當下的硬體資訊而產生一組唯一的識別碼, 所以當它在開啟的過程中發現硬體資訊不一致, 它會開不起來.

比較好的做法是安裝完後就先複製硬碟, 然後再一台一台的分別啟用.

謝謝