Hi:
The screen freeze like feature is located in ViewBoard Side Toolbar as below.

After you tap it, it will freeze the screen and you work on something else.

Thank you.

Hi:

Which product are you having this issue? myViewBoard Whiteboard for Windows or myViewBoard Classroom?

Could you tell me the product version number?

Could you attach a screen shot or recorded video to let us investigate the issue further?

Thank you.

Hi Viet:

I will forward ViewBoard Cast related issue to the co-responding personnel. However, I think the issue is not caused by new myViewBoard firewall whitelist, because AirPlay is a LAN based screen sharing solution. It does not go through Internet to share screen.

我們加了15頁匯入上限, 是因為記憶體的容量上限的關係. 目前記憶體的容量無法支援匯入太多頁. 我們經過多方評估與討論, 發現15頁能夠滿足絕大部分老師的需求, 所以我們才設定這個上限. 如果你想匯入超過15頁, 你依然可以分多次匯入, 但是我們不保證記憶體是否夠用.

螢幕無法滿版的意思是?

Hi:

You can download myViewBoard Whiteboard Basic from
https://apps.apple.com/us/app/whiteboard-basic/id1600877991

However, the basic version does not meet your needs so far. We are still developing the full version of myViewBoard Whiteboard for iOS which will be on Apple App Store within next two months. Please wait for it a little bit longer. Thank you.

Hi:

Thank you for the feedback. We are fully aware of this inconvenience to myViewBoard Whiteboard users right now. This improvement is one of improvements on the top of our list. Please bear with us for few more months. We will release this improvement in Q1 2023.

I like to thank you again for using myViewBoard products.

BR.
Frank Chu

Hi:

Staying signed in feature will be released on Dec. 5th 2022 in myViewBoard Whiteboard for Windows first. Please update the app after Dec. 5th and try it.

Thank you.

你好:

myViewBoard Display 仍然在 Google Play Store 上.

網址:

• https://play.google.com/store/apps/details?id=com.mvbcast.crosswalk&hl=en&gl=US
• https://play.google.com/store/apps/details?id=com.mvbcast.crosswalk&hl=zh

你好:

你下載最新版本 (2.63.8.0), 卸載 2.63.7.0, 安裝最新版本後在試看看.

謝謝

Hi:

Which product do you like to do it with?

myViewBoard Whiteboard for Windows, myViewBoard Whiteboard for Android or myViewBoard Whiteboard for iOS?

Hi:

You have done nothing wrong. It is a feature limitation. myViewBoard Whiteboard imports Google Slides as a static image for each slides.

你好:

請問當時 myViewBoard Whiteboard 是在 "簡報模式" 下嗎?

切換到 "準備模式" 後, 物件附屬選單就會出現全部選項了.

妳好:

請問妳試著如何插入圖片到翻翻牌裡?

妳可以參考以下的影片: 如何插入圖片到翻翻牌裡

謝謝

Hi:

Can you provide the following information for us to investigate the issue easier?

• The version number of the software which created the file.
• The version number of the software which opened the file on ViewBoard.
• Attach an image to show the content on the laptop which you created the file from.
• Attach an image to show the content on the ViewBoard which you opened the file from.

Thank you very much.

Hi:

May I know which myViewBoard product you are talking about?

What is the version of the product?

Was there any error message?

Hi:

ViewBoard screen recorder keeps recording video until the available memory space is less than 100 MB.

Therefore, how long it can record depends on how you use ViewBoard.

Hi:

Please follow the steps below:

1. Open the settings menu.
   

2. Select either "Education" (Light theme) or "Business" (Dark theme). The theme names will be updated to "Light" and "Dark" in Feb. 2023 release.