我們加了15頁匯入上限, 是因為記憶體的容量上限的關係. 目前記憶體的容量無法支援匯入太多頁. 我們經過多方評估與討論, 發現15頁能夠滿足絕大部分老師的需求, 所以我們才設定這個上限. 如果你想匯入超過15頁, 你依然可以分多次匯入, 但是我們不保證記憶體是否夠用.

螢幕無法滿版的意思是?

Hi:
The screen freeze like feature is located in ViewBoard Side Toolbar as below.

After you tap it, it will freeze the screen and you work on something else.

Thank you.

Hi:

Which product are you having this issue? myViewBoard Whiteboard for Windows or myViewBoard Classroom?

Could you tell me the product version number?

Could you attach a screen shot or recorded video to let us investigate the issue further?

Thank you.

Hi Viet:

I will forward ViewBoard Cast related issue to the co-responding personnel. However, I think the issue is not caused by new myViewBoard firewall whitelist, because AirPlay is a LAN based screen sharing solution. It does not go through Internet to share screen.

Hi Alexander:

Which myViewBoard product were you referring to? myViewBoard Whiteboard for Windows or myViewBoard Classroom?

If you referred to myViewBoard Whiteboard for Windows, the improvement will be released in Feb. 2022.

@tommytech123456 vCast minimum bandwidth recommendation is 1 MB/s on network environmetn if need streaming a video to ViewBoard panel. vCast can support max. split-screen *(4) for casting. thanks

ViewBoard EAirPlay not support to set but randomly password for morrioring connection. Thanks

Hi Jason:

May I know which myViewBoard product you were using?

Thank you.

Hi Karen:

Can you let me know which myViewBoard product you are referring to?

Thank you.

Hi Michael:

Our ViewBoard product engineer likes you to update the firmware to the newest version which is 20210317.

Then, please check if the touch issue still exist. If the touch issue still exist, just let me know.

Thank you.

Hi Michael:

It could be a hardware failure, so I have forwarded the issue to our ViewBoard product engineer.

May I know where the board is located? We will send our reseller or field engineer to investigate it further.

Hi Michael:

I am sorry to hear the problem. However, can you answer the following questions?

• What is the model number of the ViewBoard?
• What is the firmware version of the ViewBoard?
• How long has the issue existed?
• Is the touch panel surface clean?

Hi Wendy:

The best way to do is to save a myViewBoard Whiteboard file on Google Drive or OneDrive and then share the file to teachers you want. Then, they will see the file in myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android.

https://wiki.myviewboard.com/Cloud_Integration

Hi Viet:

Can you provide a recorded video about this issue?

We are having hard time to reproduce the issue now.

Thank you.