Posts made by frank.chu-viewsonic.com

Hi Michael:

Our ViewBoard product engineer likes you to update the firmware to the newest version which is 20210317.

Then, please check if the touch issue still exist. If the touch issue still exist, just let me know.

Thank you.

Hi Michael:

It could be a hardware failure, so I have forwarded the issue to our ViewBoard product engineer.

May I know where the board is located? We will send our reseller or field engineer to investigate it further.

Hi Michael:

I am sorry to hear the problem. However, can you answer the following questions?

• What is the model number of the ViewBoard?
• What is the firmware version of the ViewBoard?
• How long has the issue existed?
• Is the touch panel surface clean?

Hi Wendy:

The best way to do is to save a myViewBoard Whiteboard file on Google Drive or OneDrive and then share the file to teachers you want. Then, they will see the file in myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android.

https://wiki.myviewboard.com/Cloud_Integration

Hi Viet:

Can you provide a recorded video about this issue?

We are having hard time to reproduce the issue now.

Thank you.

Hi Viet:

I will forward ViewBoard Cast related issue to the co-responding personnel. However, I think the issue is not caused by new myViewBoard firewall whitelist, because AirPlay is a LAN based screen sharing solution. It does not go through Internet to share screen.

Hi @jsquier:

You just do the following actions to go to the 'App Info' menu of Whiteboard for Android:

1. Long press 'Whiteboard' app icon in the app list on ViewBoard.
2. Drag the icon to the top 'App Info' text label.
3. The 'App Info' menu will show up.

@cantorr

My pleasure~

Hi Michael:

"What doesn't work: In MacOS when I attempt the same procedure, the ViewBoard will present me with a 6-digit passcode. HOWEVER, on my Mac, I'm only presented with room for a 4-digit passcode."

Could it be possible that the 4-digit passcode was not the passcode from ViewBoard? Could it be from somewhere else for example Apple TV?

Can you attach a screen shot of the 4-digit passcode and the 6-digit passcode here?

Thank you.

Hi Michael:

Thank you for reporting the issue.

I think it could be an issue with ViewBoard Cast.

We will try to reproduce the issue and report it to our developers.

I will keep you updated.

季穎 你好:

請你回答以下的問題:

• 你下載了哪一個 myViewBoard 產品?
• 它的版本是?
• 你的作業系統的版本是?
• 你作業系統的預設瀏覽器是? 還有它的版本是?
• 可以附上一張錯誤的貼圖嗎?

謝謝

Hi Cantorr:

Currently, Whiteboard for Windows does not automatically save your work during signing out.

However, you can turn off automatic signing out feature by configuring the setting below in 'FollowMe' settings.

Hi Zimmermannisaa:

You just use the skinny side of the pen to tap on the pen menu button.

Then, you can change the color, thickness and transparency of the skinny side of the pen.

Hi Cantorr:

May I know which myViewBoard product you are referring to?

Thank you.

Hi:

Please answer the following questions:

• What is the model of the IFP?
• What is the version of the firmware?
• Please provide a recorded video or an image of the issue.

Thank you.

BR.
Frank Chu

陳先生你好:

請問你想要把這個願望放在哪個 myViewBoard 產品上面?

Hi Amy:

Can you answer the following questions?

• What is the firmware version of your ViewBoard?
• Which products have the pen sensitivity issue? myViewBoard Whiteboard for Android, Viewboard Side Toolbar? If the issue happened in myViewboard Whiteboard for Android, please provide the version number of it.
• Can you provide a short recorded video about this issue?

Thank you very much.

Hi Amanda:

Using Google Drive to share your .olf/.vboard files is one of the best practices.

The video clip in your Google Drive will be inside your .olf file.

Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.

Hi Amanda:

You do not need to open and save all your existing .vboard files to .olf files.

myViewBoard Whiteboard for Windows will be able to open and import both file formats.

However, .olf (Open Learning Format) will be the main stream file format cross all myViewBoard products in the future. Currently, myViewBoard Whiteboard for Windows and Whiteboard for Android support .olf files. myViewBoard Classroom will also support .olf in the future.

You can delete any .vboard file, after you save it into .olf file.

Hi Brittney:

I am sorry to tell you that this issue is not related to ViewBoard.

It is a compatibility issue between the games and Windows.

Somehow, when student clicked the text box, Windows did not bring up its virtual keyboard automatically.

There is a workaround though. You can follow the instructions below to bring up the virtual keyboard manually.

https://www.howtogeek.com/240288/how-to-use-the-on-screen-keyboard-on-windows-7-8-and-10/