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    Posts made by frank.chu-viewsonic.com

    • RE: While writing with the pen if hand touches then some dots come

      Hi:

      I am sorry that based on the current IR touch technology, it is impossible to block any touch signal from the hand touches.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: white tv screen

      Hi Jan:

      What did you mean "However, it does not appear on the television."?

      How did you connect your laptop or PC to the television?

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Magic Box Loading from onsite network drives

      Hi:

      Can you provide the software instance ID of the software instance having this issue?

      06755f34-210b-4ae2-b2a9-7630a7526c50-image.png

      Then, we can investigate this issue further.

      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Change login e-mail address for myvewboard.com?

      Hi:

      You can follow the steps below to change your myViewBoard name:

      1. Sign in to myviewboard.com.
      2. Go to 'Edit Account'.
        871503b5-7f82-40af-98c4-42a4cdcbc39c-image.png
      3. Enter an unique myViewBoard name.
        1d33b309-c3df-4c63-9d61-a0092e8447d9-image.png
      4. Click Confirm.

      Please let me know if you have any further question.
      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Covering Text

      Hi:

      There are two ways to solve your problem.

      One is to specify an area to cover with the shade screen.
      ca842c4e-3b35-4ebe-8a01-f9e914712038-image.png

      The other which is like a workaround is to insert a flash card to cover the area you want to cover.
      867a1af4-b6b5-4760-817f-90aba9d1c320-image.png

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: About Vcast Pro License [Q]

      Hi:

      How are you going to upgrade your Windows 10 to Windows 11?

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Edit mode of Google Docs and Slides

      Hi:

      Were you saying that you were not able to edit Google Docs/Slides/Sheets in Chromium on ViewBoard Chrome Box?

      Was there any error message popping up?

      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Edit mode of Google Docs and Slides

      Hi:

      May I know which myViewBoard product you are referring to?

      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: myWhiteBoard touch delaying

      Hi:

      Can you tell me that which myViewBoard product you are talking about?

      myViewBoard Whiteboard for Windows, myViewBoard Whiteboard for Android or myViewBoard Whiteboard for iOS?

      Also, can you attach an image of the warning message?

      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Remote control screenshot folder?

      Hi:

      May I know which product you are talking about?

      Thank you.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Staying signed in after closing session

      Hi Allison:

      The feature is available from v2.62.x.x and onward.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Files Reverting

      Hi Brian:

      I am very sorry for hearing this and I truly apologize all the inconveniences caused by the issue inside myViewBoard Whiteboard.

      We have been aware of the issue and are working on the issue for a while.
      We will fix the issue in March 2023 release.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: 希望MVB可以多開視窗

      你好:

      很感謝你的回饋. 我們目前已經在開發這個功能.

      但是很抱歉的, 此功能將在 2024 年第二季後才會釋出.

      posted in 功能許願區
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Can we please have tabs

      Hi:

      Thank you for your feedback. We are working on the feature now.

      However, you have to wait until Q2 2024 to see it.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Stay Logged In

      Hi:

      Which myViewBoard product are you referring to?

      myViewBoard Whiteboard for Windows, myViewBoard Whiteboard for Android or myViewBoard Whiteboard for iOS?

      The up-to-date version of myViewBoard Whiteboard for Windows has "Stay Logged In" feature already.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: 請問要購買Windows版本的筆電需要怎樣的配備最適當?

      你好:

      以下網址列出了系統需求 -

      https://wiki.myviewboard.com/tc:Whiteboard_for_Windows#.E7.B3.BB.E7.B5.B1.E9.85.8D.E5.82.99.E8.A6.81.E6.B1.82

      謝謝.

      posted in 一般討論區
      frank.chu-viewsonic.com
      Frank Chu
    • RE: play商店沒有display APP

      你好:

      myViewBoard Display 仍然在 Google Play Store 上.

      網址:

      • https://play.google.com/store/apps/details?id=com.mvbcast.crosswalk&hl=en&gl=US
      • https://play.google.com/store/apps/details?id=com.mvbcast.crosswalk&hl=zh
      posted in 一般討論區
      frank.chu-viewsonic.com
      Frank Chu
    • RE: my viewboard無法啟動

      你好:

      你下載最新版本 (2.63.8.0), 卸載 2.63.7.0, 安裝最新版本後在試看看.

      謝謝

      posted in 一般討論區
      frank.chu-viewsonic.com
      Frank Chu
    • RE: I am a Math, Physics and chemistry teacher

      Hi:

      Which product do you like to do it with?

      myViewBoard Whiteboard for Windows, myViewBoard Whiteboard for Android or myViewBoard Whiteboard for iOS?

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu
    • RE: Interactive Google Slides on my viewboard

      Hi:

      You have done nothing wrong. It is a feature limitation. myViewBoard Whiteboard imports Google Slides as a static image for each slides.

      posted in General Discussion
      frank.chu-viewsonic.com
      Frank Chu