Our ViewBoard product engineer likes you to update the firmware to the newest version which is 20210317.
Then, please check if the touch issue still exist. If the touch issue still exist, just let me know.
I am sorry to hear the problem. However, can you answer the following questions?
The best way to do is to save a myViewBoard Whiteboard file on Google Drive or OneDrive and then share the file to teachers you want. Then, they will see the file in myViewBoard Whiteboard for Windows and myViewBoard Whiteboard for Android.
Can you provide a recorded video about this issue?
We are having hard time to reproduce the issue now.
I will forward ViewBoard Cast related issue to the co-responding personnel. However, I think the issue is not caused by new myViewBoard firewall whitelist, because AirPlay is a LAN based screen sharing solution. It does not go through Internet to share screen.
You just do the following actions to go to the 'App Info' menu of Whiteboard for Android:
"What doesn't work: In MacOS when I attempt the same procedure, the ViewBoard will present me with a 6-digit passcode. HOWEVER, on my Mac, I'm only presented with room for a 4-digit passcode."
Could it be possible that the 4-digit passcode was not the passcode from ViewBoard? Could it be from somewhere else for example Apple TV?
Can you attach a screen shot of the 4-digit passcode and the 6-digit passcode here?
Can you answer the following questions?
Thank you very much.
Using Google Drive to share your .olf/.vboard files is one of the best practices.
The video clip in your Google Drive will be inside your .olf file.
Therefore, after you share it to any teacher, the teacher will be able to watch the video clip.
You do not need to open and save all your existing .vboard files to .olf files.
myViewBoard Whiteboard for Windows will be able to open and import both file formats.
However, .olf (Open Learning Format) will be the main stream file format cross all myViewBoard products in the future. Currently, myViewBoard Whiteboard for Windows and Whiteboard for Android support .olf files. myViewBoard Classroom will also support .olf in the future.
You can delete any .vboard file, after you save it into .olf file.
I am sorry to tell you that this issue is not related to ViewBoard.
It is a compatibility issue between the games and Windows.
Somehow, when student clicked the text box, Windows did not bring up its virtual keyboard automatically.
There is a workaround though. You can follow the instructions below to bring up the virtual keyboard manually.