We are currently experiencing an issue with pairing our displays with the myviewboard manager application. It worked fine with the 1.19 version of the app; however, any new boards that we have installed we cannot get to pair as they are running 1.22, 1.23. We haven't made any changes to the firewall etc. Any ideas?
Additional info: if I roll the software back to 1.19 it provides a code to add the device into my manager; however, it auto updates within a few seconds/minutes to the latest version and I get a error saying that the panel is not connected to the internet. We can also put the device on a hotspot and we are able to pair.
Again - we have not made any changes on our end. Any insight on what I can look for is appreciated.