Hi @adrini ,
Hi @00133 您好
謝謝您使用 myViewBoard Whiteboard。
Hi @codingdsa2-gmail-com Thank you for the prompt reply.
About the first issue "it ask to login each time I open it although from settings I have selected never log out but still facing this logout issue":
We are so sorry for causing this misunderstanding.
When set "Never" of "Auto Sign Out time" means:
Whiteboard will not auto sign out a user when it is kept opening.
Once the Whiteboard is closed, it will sign out the user.
We will improve the UX of this feature in the future soon.
In addition, about the second issue "that settings are opening in android app they just pop for 1sec then closes itself":
We will check the issue and fix it.
Thank you for all the information and feedback again.
About the "never log out" issue, we can't find relevant issue on the video you provided.
When you “swipe out" an app, it will close the app. So next time you will need to sign in again.
Can you provide relevant video of the issue of "never log out" for us?
Thank you so much!
Hi @codingdsa2-gmail-com Thank you for the reply.
In oreder to help you soon, can you provide below information too:
Provide the software information screenshot.
refer to this:
Do you use whiteboard for Android with portrait orientation on all devices?
(We'd like to highly suggest you to use Whiteboard for Android with landscape orientation.)
Does it always crash after you drawing and click the gear icon? Or what do you try to click/do before it crashes?
can you provide the app version and the account you used to log in?
In addition, does it show any popup or error message? If so, please provide the relevant screenshot and videos. Thank you!
I am the product manager of "myViewBoard Whiteboard for Windows" and "myViewBoard Whiteboard for Android".
Thank you for letting us know! We value your feedback and will use it for future improvement.
Stay tune for further information!