Hi @adrini ,
感謝您! 歡迎多玩玩whiteboard唷!

Cheers,
Kaitlyn

Hi @00133 您好

謝謝您使用 myViewBoard Whiteboard。
首先，想請問您是使用哪個 Whiteboard呢？（Windows或Android版本）

另外，有關第一個問題「時常會lag，學生上傳許久後，教師端才收到答案」，通常會與網路相關，想請您做以下檢測：

白板和學生上傳均改使用其他網路連線(可先用此網路連線測試其他軟體上傳行為，如：上傳檔案到google drive，確保該網路連線正常)，是否也會產生lag?

若不lag，則會需要請您找網管人員檢查連線問題。
若會lag，請再回報給我們，並提供您的聯絡方式，我們屆時會跟您聯繫，做深入檢查。

而有關第二個問題「學生上傳一次(按一次紙飛機的icon，為何教師端收到很多次答案」：
我們已計畫要改善這裡的行為。再次謝謝您的回饋！

My Best,
Kaitlyn

Hi @codingdsa2-gmail-com Thank you for the prompt reply.

About the first issue "it ask to login each time I open it although from settings I have selected never log out but still facing this logout issue":
We are so sorry for causing this misunderstanding.

When set "Never" of "Auto Sign Out time" means:
Whiteboard will not auto sign out a user when it is kept opening.
Once the Whiteboard is closed, it will sign out the user.

We will improve the UX of this feature in the future soon.

In addition, about the second issue "that settings are opening in android app they just pop for 1sec then closes itself":
We will check the issue and fix it.

Thank you for all the information and feedback again.

Kaitlyn

Hi @codingdsa2-gmail-com
About the "never log out" issue, we can't find relevant issue on the video you provided.
When you “swipe out" an app, it will close the app. So next time you will need to sign in again.
Can you provide relevant video of the issue of "never log out" for us?

Thank you so much!
Kaitlyn

Hi @codingdsa2-gmail-com Thank you for the reply.

In oreder to help you soon, can you provide below information too:

1. Provide the software information screenshot.
   refer to this:
   

2. Do you use whiteboard for Android with portrait orientation on all devices?
   (We'd like to highly suggest you to use Whiteboard for Android with landscape orientation.)

3. Does it always crash after you drawing and click the gear icon? Or what do you try to click/do before it crashes?

Thank you.
Kaitlyn

Hi @adrini ,
感謝您! 歡迎多玩玩whiteboard唷!

Cheers,
Kaitlyn

hi @adrini 您好，

若要改顏色的話，是整個骰子顏色一起改，可按下方圖示的按鈕更改顏色：

但若要改六面不同的顏色，可用下方更改骰子圖片的方式調整：
若要改骰子的圖片，可先將骰子打開（點擊下方圖示的按鈕 ）要放的圖片放到畫布上，接著點該圖片，等該圖片被選取後，就可以拉到任一面上：

另外，請問您提到的「指針」是指哪個工具的指針？
旋轉可在選取物件後，點擊下方紅圈內圖示增加旋轉效果：

謝謝,
Kaitlyn

Hi @codingdsa2-gmail-com
can you provide the app version and the account you used to log in?
In addition, does it show any popup or error message? If so, please provide the relevant screenshot and videos. Thank you!

My Best,
Kaitlyn

Hi @heather-degroot-oshkosh-k12-wi-us
I am the product manager of "myViewBoard Whiteboard for Windows" and "myViewBoard Whiteboard for Android".
Thank you for letting us know! We value your feedback and will use it for future improvement.

Stay tune for further information!

Best,
Kaitlyn