Posts made by kaitlyn.peng-myviewboard.com

Hi @stephane-laisney-obs-adendorf-de
Good news!
We find the way out and it will be improved on the following version in November.
Stay tuned!

Best,
Kaitlyn

Hi @xyuliyoyo52 您好
為了幫助您更快解決問題，想請問：

1. 2022/9/21安裝的軟體是哪個版本？
   1-1. [推薦做法] 若方便的話，請提供安裝檔的名稱（參考下圖）
   
   1-2. 或，請提供設定中的軟體名稱下方的版本號（參考下圖）
   

2. 2022/9/21安裝後，是否有成功打開過Whiteboard for Windows?

3. 目前無法開始的狀況，是否有跳出任何錯誤碼或錯誤訊息？（若能提供開啟時的錄影，會非常感謝）

4. 電腦關閉後，再重新試著打開Whiteboard for Windows，是否能成功打開該軟體？

謝謝您
Kaitlyn

Hi @stephane-laisney-obs-adendorf-de
Thank you for the detailed information too!
It did help a lot for us to research.

In addition, we found the issue happens on official iOS which means it should be fixed by Apple. We also found it happens on OneDrive. We are trying to see if we can solve it. Stay tuned!

My Best,
Kaitlyn

Hi @aylay Thank you for the detailed information.
We really appreciate it.
Yes, you are correct. The issue is related to memory. If you clear out the memory, the issue still exist. You can try to import the file multiple times.

We will improve it on the future version in November. Stay tuned!

My Best,
Kaitlyn

Hi @t03016 您好,

謝謝您的回覆。
可惜剛好相反：
當老師在白板端上課，學生在遠端，老師把白板畫面present out到學生電腦畫面時，不會聽到老師和學生的聲音。

若學生在遠端，想投影到白板上，則會有雙向麥克風收音，即老師和學生的聲音都能被聽到。

Kaitlyn

Hi @catherine Glad the video is helpful for you!
You can try to click into the cell with "long click/press" and move to right or left a little bit. Then it will work.

Best,
Kaitlyn

Hi @t03016
問題一：請問能否提供操作的影片，以供產品開發團隊研究
或 請參考此影片操作，若有任何問題，歡迎詢問：https://youtu.be/XNk-Xr6FYEY

問題二：請問能否提供整體操作影片，以及您使用的文字，以便協助您解決問題

My Best,
Kaitlyn

Hi @stephane-laisney-obs-adendorf-de

May I know where and how you saved the file to the server? If you can provide some relevant videos, it will be helpful for checking the issue.

In addition, can you provide below information for us to proceed:

1. App version & Device information: you can click "Show my device information" and then paste the information here
   
2. The OLF file you saved.

Thank you,
Kaitlyn

Hi @t03016 您好,

學生若用網頁的投放功能，想把螢幕畫面投放到白板，這行為可雙向使用麥克風聲音，即白板和學生的麥克風，都能收音，並聲音也能傳到白板和學生的網頁上

若是老師想把白板畫面投放到學生網頁，這行為不支援麥克風聲音，所以學生的麥克風聲音，無法在白板上出現

請問您是指哪邊的麥克風聲音輸出呢？

1. 學生用網頁投放功能，把螢幕畫面投放到白板的“學生(網頁)端的麥克風”？
2. 學生用網頁投放功能，把螢幕畫面投放到白板的“老師(白板)端的麥克風”？

謝謝您

Hi @catherine

I think you used "Whiteboard for Windows", right?
Then, you can follow the steps on below video to add a row or a column for the table:
https://youtu.be/_sIHiT88A_M

Enjoy it.

Product Manager of myWhiteboard Whiteboard for Windows, iOS and Android
Kaitlyn

Hi @stephane-laisney-obs-adendorf-de

Glad to help. : )

Best,
Kaitlyn

Hi @stephane-laisney-obs-adendorf-de
Thank you for our interest. Our target release date is August 29th.
Hope you like it more.

Thank you,
Kaitlyn

Hi @brian-greenlaw-msad59-org thank you for the feedback.
In order to help you soon, can you let us know what product you used to save and to open an OLF:

1. Whiteboard Online
2. Classroom
3. Whiteboard for iOS
4. Whiteboard for Android
5. Whiteboard for Windows

Also, can you provide the OLF file to us, thank you.

Sincerely,
myViewBoard team

Hi @jerryxx7 謝謝您的回饋。

想確認 Whiteboard for Windows 是否已待機超過一小時？或者是否同時有使用其他錄影或影像軟體？

謝謝您
Kaitlyn Peng

Hi @asobodas-panthernation-net It is so great to receive your feedback.
I appreciate it.

I wonder you are using Whiteboard for Windows?
If so, there is a good news I would like to share to you.
Currently, we are preparing to have multiple tabs features to satisfy you and all users.
However, it might take some time to finish it.

We will announce it when it is ready.
Stay tuned!

Product Manager of myViewBoard Whiteboard
Kaitlyn Peng

hi @blackapplelin 請問您的軟體版本和檔案方便提供嗎？
想了解您遇到的問題，以方便後續幫您解決問題。
再深入了解前，仍較建議使用該解析度，或您是否備有較大的螢幕能外接使用看看。

Thanks,
Kaitlyn

Hi @00133 您好

謝謝您使用 myViewBoard Whiteboard。
首先，想請問您是使用哪個 Whiteboard呢？（Windows或Android版本）

另外，有關第一個問題「時常會lag，學生上傳許久後，教師端才收到答案」，通常會與網路相關，想請您做以下檢測：

白板和學生上傳均改使用其他網路連線(可先用此網路連線測試其他軟體上傳行為，如：上傳檔案到google drive，確保該網路連線正常)，是否也會產生lag?

若不lag，則會需要請您找網管人員檢查連線問題。
若會lag，請再回報給我們，並提供您的聯絡方式，我們屆時會跟您聯繫，做深入檢查。

而有關第二個問題「學生上傳一次(按一次紙飛機的icon，為何教師端收到很多次答案」：
我們已計畫要改善這裡的行為。再次謝謝您的回饋！

My Best,
Kaitlyn

Hi @codingdsa2-gmail-com Thank you for the prompt reply.

About the first issue "it ask to login each time I open it although from settings I have selected never log out but still facing this logout issue":
We are so sorry for causing this misunderstanding.

When set "Never" of "Auto Sign Out time" means:
Whiteboard will not auto sign out a user when it is kept opening.
Once the Whiteboard is closed, it will sign out the user.

We will improve the UX of this feature in the future soon.

In addition, about the second issue "that settings are opening in android app they just pop for 1sec then closes itself":
We will check the issue and fix it.

Thank you for all the information and feedback again.

Kaitlyn

Hi @codingdsa2-gmail-com
About the "never log out" issue, we can't find relevant issue on the video you provided.
When you “swipe out" an app, it will close the app. So next time you will need to sign in again.
Can you provide relevant video of the issue of "never log out" for us?

Thank you so much!
Kaitlyn