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    Posts made by kaitlyn.peng-myviewboard.com

    • RE: Blurry PDF: Low quality

      Hi @drychen
      Thank you for the feedback.

      In order to help you, we'd like to have your help to provide below information:

      1. App version
      2. What size you see in "Infinite Canvas" (e.g. 100% or 230%, something like that)
      3. Can you also provide the PDF to me? You can email to "kaitlyn.peng@viewsonic.com" and please attach the url of this page to let me know who you are.

      Thank you.
      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 觸控筆筆手指還難用?

      Hi @yhn15979
      您好

      請問您是使用ipad嗎?
      若是,請到設定中,把“隨手寫"關閉:
      fe6a5f41-6105-4c7a-9d7c-f09058492b44-image.png

      這是官方版技術架構語言的限制,一旦官方解決問題,我們會再將其更新上白版軟體,已讓您的操作恢復順暢,謝謝您。

      Kaitlyn

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 更新新版的whiteboard就無法啟動

      Hi @candy99297-mail-edu-tw
      您好

      請您在信中提供的那些時段,都將TeamViewer打開,並且讓電腦持續開著
      我們會安排團隊連線進去看看

      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 更新新版的whiteboard就無法啟動

      Hi @candy99297-mail-edu-tw
      您好

      請問您是否方便跟我們約時間
      我們直接用teamviewer幫您查看電腦

      請再將以下資訊,寄到 kaitlyn.peng@viewsonic.com:

      1. 您可以讓我們遠端操作您電腦的時間(建議是至少3個時間區段)
      2. TeamViewer的ID和密碼

      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 更新新版的whiteboard就無法啟動

      Hi @candy99297-mail-edu-tw
      您好
      請稍等,我們正在研究,有消息會即時同步上來
      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 更新新版的whiteboard就無法啟動

      Hi @candy99297
      您好

      由於需要先安裝.Net 成功後,並且重啟電腦,接著再安裝windows版本whiteboard

      但由於您目前無法安裝成功,所以請您先下載微軟提供的官方.net framwork 4.8 的離線安裝包,下載並安裝完成後,要重開電腦,接著試試看重新安裝windows版本:

      https://go.microsoft.com/fwlink/?linkid=2088631

      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: ipad無法存檔,儲存裝置已被禁用

      Hi @hsinhsin
      好的,謝謝您的回覆

      恭喜成功使用ipad版本 : )
      再次謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: ipad無法存檔,儲存裝置已被禁用

      Hi @hsinhsin
      您好

      IT Admin 是 貴校掌管學校帳號的人員
      可以詢問看看 貴校負責該業務的人員
      可以請他將禁用打開

      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: ipad無法存檔,儲存裝置已被禁用

      Hi @hsinhsin 您好
      請問您是否由側邊欄位選擇儲存裝置,接著存檔?
      若是,想請問您選擇哪個裝置存檔?

      另外,想請您提供操作時的錄影,我們便能更快的協助解決問題

      或者,您若屬於學校教師的帳號,可能您的IT admin禁用了您的存檔

      這部分則要請您的IT admin到下方啟用您可存檔的功能
      e3a6e505-af1f-497b-8695-cd72d4620fe7-image.png

      謝謝

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 更新新版的whiteboard就無法啟動

      hi @candy99297
      您好
      請問能否提供以下資料:

      1. 下載檔案的檔名(推薦此做法),或從系統中取得軟體版號,並提供給我們
        c5d0be8a-38f6-4987-8bbc-e7bcbc969e4a-image.png
      2. 卸載後再安裝,是否能成功啟動?

      謝謝您

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 錄影後發現沒有聲音

      Hi @h0929891199 請問重開機後,有遇到一樣的問題嗎?

      若重開機後,仍遇到一樣的問題,則要請您檢查看看是否麥克風接觸不良 (內建與外建麥mic均是)

      另外,想請您提供軟體版本和系統規格給我們,謝謝

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: viewboard freeze during startup

      Hi @giov-martin

      In order to help you, can you provide below information to us?

      1. Device information
      • If you can access "Setting",the gear icon, you can see a link named "Show my device information" from "?" section. Click it will show your device information.
      1. Relevant video of the issue you mentioned:
      • Issue 1: "when I click to start it freeze"
      • Issue 2: "I can see the main board and login windows but not qrcode"
      1. Your internet connection status:
        3-1. Does it work normally?
        3-2. Do you use wifi or not? Is it company's or your personal internet?

      Best Regards,
      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: Wish: Settings for the thin side of the pen

      Hi @stéphane
      We can only adjust the setting for Thick side of the pen.
      For Thin side of the pen, there is no setting for adjusting it.
      However, we value your feedback so much. We can improve it in the future.
      Thank you so much!

      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: OLF support for Whiteboard for iOS

      Hi @stephane-laisney-obs-adendorf-de
      Good news!
      We find the way out and it will be improved on the following version in November.
      Stay tuned!

      Best,
      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: Win11系統執行myviewboard無法開啟,求解!

      Hi @xyuliyoyo52 您好
      為了幫助您更快解決問題,想請問:

      1. 2022/9/21安裝的軟體是哪個版本?
        1-1. [推薦做法] 若方便的話,請提供安裝檔的名稱(參考下圖)
        da106a1e-4f95-4806-ab55-092a3aad42d0-image.png
        1-2. 或,請提供設定中的軟體名稱下方的版本號(參考下圖)
        e030b9bc-921a-440e-889e-16f2ef11f387-image.png

      2. 2022/9/21安裝後,是否有成功打開過Whiteboard for Windows?

      3. 目前無法開始的狀況,是否有跳出任何錯誤碼或錯誤訊息?(若能提供開啟時的錄影,會非常感謝)

      4. 電腦關閉後,再重新試著打開Whiteboard for Windows,是否能成功打開該軟體?

      謝謝您
      Kaitlyn

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: OLF support for Whiteboard for iOS

      Hi @stephane-laisney-obs-adendorf-de
      Thank you for the detailed information too!
      It did help a lot for us to research.

      In addition, we found the issue happens on official iOS which means it should be fixed by Apple. We also found it happens on OneDrive. We are trying to see if we can solve it. Stay tuned!

      My Best,
      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: Viewboard 15 Page Limit

      Hi @aylay Thank you for the detailed information.
      We really appreciate it.
      Yes, you are correct. The issue is related to memory. If you clear out the memory, the issue still exist. You can try to import the file multiple times.

      We will improve it on the future version in November. Stay tuned!

      My Best,
      Kaitlyn

      posted in General Discussion
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 白板present in and out聲音問題

      Hi @t03016 您好,

      謝謝您的回覆。
      可惜剛好相反:
      當老師在白板端上課,學生在遠端,老師把白板畫面present out到學生電腦畫面時,不會聽到老師和學生的聲音。

      若學生在遠端,想投影到白板上,則會有雙向麥克風收音,即老師和學生的聲音都能被聽到。

      Kaitlyn

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: Formatting a table

      Hi @catherine Glad the video is helpful for you!
      You can try to click into the cell with "long click/press" and move to right or left a little bit. Then it will work.

      Best,
      Kaitlyn

      posted in FAQ & Answer (English)
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com
    • RE: 文字沈浸式閱讀問題

      Hi @t03016
      問題一:請問能否提供操作的影片,以供產品開發團隊研究
      或 請參考此影片操作,若有任何問題,歡迎詢問:https://youtu.be/XNk-Xr6FYEY

      問題二:請問能否提供整體操作影片,以及您使用的文字,以便協助您解決問題

      My Best,
      Kaitlyn

      posted in 一般討論區
      kaitlyn.peng-myviewboard.com
      kaitlyn.peng-myviewboard.com