Hi Mr. Wang,
Thank you for your feedback again. Feedback like this helps us constantly improve our user experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
For issue #7 you mentioned above, we have just released a new version(2.7.4) on 10/12, and would you mind testing on our latest version? I believe the issue is fixed. Let me know if you still encounter the problem.
For students' network connection issues, could you please provide me more details? like what network and devices they are connecting, also in what user scenario? Additionally, we optimized the mechanism of reconnections on the latest version as well. It might solve their issues.

For issue #8, we totally understand the need and have put this into our product roadmap.

As a solution provider, we would like to listen to your voice, so don't hesitate to reach out if you have any more questions, comments, or concerns.

Yours sincerely,
Kavi

Hello Mr. Wang,
I am the PM of myViewboard Classroom and just wanted to thank you so much for taking the time to leave us this amazing review and sharing your review with us and the community. We value your feedback and will use for future improvement, and please see my responses as following:

1. Join a session page: We will take your suggestion to change "User Name" to "Your Name". The update will be included in the October release.
2. Background image: To move the last three choices (Image Search, Google Drive, Color) to the top of the list. It is a great suggestion, I will put it in our product backlog while we are developing the new UI implementation.
3. Background image: I will add this into our improvement plan to add the options to allow teachers to apply background images to all huddle groups for the current canvas or for all pages.
4. Huddle name/Student name: We have the features in the 2021 pipeline that allows the teacher to update the huddle's and student's name.
5. Huddle assignment: In the current design, the logic of the huddle assignment is to put students to the groups with fewer students. However, we are planning to let the student have the possibility to choose which group they join.
6. Chat permission control: This is an important improvement that I have put into the product backlog and it will be released by end of this year.
   Again, I would like to thank our awesome customers like you for your amazing support and feedback! You rock!

@loverl13169-mail-edu-tw
老師您好，我們已於10月3日上線的新版本支援雲端硬碟匯入上課教材，可以直接覆蓋原檔儲存到雲端硬碟，上課時再匯入數位教室使用。 下個月，我們將支援本機的原檔覆蓋的儲存功能喔！希望可以解決老師存檔的問題。再次感謝老師的留言。

@amcneal-rsu39-org
Hello,
We've just released a hotfix (version 3.8.5) to solved this issue. Thank you for your reports on the issue! If you have further comments or suggestions, please let us know.

@lilyclchen-gmail-com 謝謝老師的回覆，老師可以提供Whiteboard for windows 的版本及相關錄影檔案嗎？方便我們內部進行問題重現及確認。謝謝。

@lilyclchen-gmail-com
老師你好，請問你是在哪一個產品上遇到這個問題？是否可以提供你的影片及操作步驟？謝謝你。

@amcneal-rsu39-org
Hello Angel,
I am sorry that you encountered the issue on whiteboard online getting an error.

When the error message shows, are you able to click "OK" to proceed? Are you able to access Classroom? If yes, please try the workaround that starts a classroom then ends a session. After doing that, you can try to access Whiteboard online again.

Meanwhile, we will investigate this issue and fix it. I will keep you updated on this. Thank you.

Best regards,
Kavi Lo

@todo3099-mail-edu-tw 老師您好，目前數位教室以30位學生為上限，近期內沒有擴充人數的計畫，但我們會參考您的建議列於開發考量，再次謝謝您的回饋，歡迎持續關注我們唷!

@pwang9-schools-nyc-gov
Hello Peter,
We hear your voice and the feature is on the latest Classroom 3.0. Please try it out and let me know if you have further suggestions for improvements. Thank you.

Best regards,
Kavi Lo

Hi Mr. Wang,
Thank you for your feedback again. Feedback like this helps us constantly improve our user experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
For issue #7 you mentioned above, we have just released a new version(2.7.4) on 10/12, and would you mind testing on our latest version? I believe the issue is fixed. Let me know if you still encounter the problem.
For students' network connection issues, could you please provide me more details? like what network and devices they are connecting, also in what user scenario? Additionally, we optimized the mechanism of reconnections on the latest version as well. It might solve their issues.

For issue #8, we totally understand the need and have put this into our product roadmap.

As a solution provider, we would like to listen to your voice, so don't hesitate to reach out if you have any more questions, comments, or concerns.

Yours sincerely,
Kavi

Hello Mr. Wang,
I am the PM of myViewboard Classroom and just wanted to thank you so much for taking the time to leave us this amazing review and sharing your review with us and the community. We value your feedback and will use for future improvement, and please see my responses as following:

1. Join a session page: We will take your suggestion to change "User Name" to "Your Name". The update will be included in the October release.
2. Background image: To move the last three choices (Image Search, Google Drive, Color) to the top of the list. It is a great suggestion, I will put it in our product backlog while we are developing the new UI implementation.
3. Background image: I will add this into our improvement plan to add the options to allow teachers to apply background images to all huddle groups for the current canvas or for all pages.
4. Huddle name/Student name: We have the features in the 2021 pipeline that allows the teacher to update the huddle's and student's name.
5. Huddle assignment: In the current design, the logic of the huddle assignment is to put students to the groups with fewer students. However, we are planning to let the student have the possibility to choose which group they join.
6. Chat permission control: This is an important improvement that I have put into the product backlog and it will be released by end of this year.
   Again, I would like to thank our awesome customers like you for your amazing support and feedback! You rock!