@edtechnepal Hello,

Thank you for the information.

The latest Whiteboard can run in iOS and Android IFP with the same user interface. When running on ViewSonic IFP, it should have palm eraser and Whiteboard user can determine its ON/OFF in the setting. Could you please check if you can see the switch inside the setting?

If the palm eraser is ON, but you cannot trigger it, please upgrade to the latest Whiteboard version and try it again. You can also share with us your IFP model number, its firmware version and the Whtieboard version so that we can further check if there is anything wrong with it.

Thanks and hope it helps. Please do let us know if there is anything we can do for you.

Mike

@emcmahon-skokie68-org Hello,

Could you please share some information with us?

• The Whiteboard version. The latest version is version 2.12.5.

• The IFP 70 firmware version. You can find it from "Setting" -> "Above device" -> "Build number"

Under some circumstance the writing acceleration is disabled and it might be a little bit laggy:

• Writing on the AI Pen panel.

• Writing with embedded browser is on.

• Writing with YouTube widget is on.

• Sticky note.

Does the laggy writing happen with any of the above scenario?

Finally it would help us a lot if you can kindly send us a short video to demo the laggy writing.

Thanks a lot!

Mike

Hi,

Subject to the WebRTC supportiveness on iOS, we are not able to provide the wireless presentation feature for iOS customers.

I apologize for the inconvenience caused by the miscommunication. The release note should have been prepared in more detail based on version supportiveness. Thank you so much for this remind and we will improve the quality of product release information.

Hope you enjoy the rest of myViewBoard Whiteboard.

Mike

@hsinhsin 您好:
謝謝您的鼓勵與支持!
我們今年會陸續加入其他的數學工具到iOS版本中，另外預計下個月會新增一個圓規的進階功能，敬請期待!

Mike

@x82233j 您好，已收到您的連線訊息，我們確定遠端連線時間後，再回信通知您
感謝~

Mike

Hi, @jdirezze-uhc-ca

Thanks for the information.
I have checked the Clips service is available inside Classroom Magic Box. The video can be dragged onto canvas and play normally.

If you encounter a logout dialog window, please click logout and login again and see if the service is back. Please kindly let us know if you still unable to access it and it would be helpful with your screenshot so that we can work faster with our team.

Regards,
Mike

您好，目前Clips功能應該是沒有問題的，若您持續看到以上畫面，可否麻煩Logout之後再點選Login，若仍有問題請再跟我們說，謝謝!

Mike

@brent_rohrer-olsd-us Hi, Brent,

In addition to the adorner behavior improvement, in the next generation Whiteboard it will support object press-and-drag without poping up adorner menu. It is going to replace current Whiteboard on Android in 2023 Q1.

Mike

@brent_rohrer-olsd-us Hi, Brent,

We call the "image tool screen" adorner menu. It is by default unfolded after single or multiple objects are selected in order to provide fast access to associate features.

It could be the chance that young kids unintentionally click adorner features when they just want to move the object. Therefore we will analyze how to improve the user experience here and collect as many advices as possible. For example, add a switch inside setting to make adorner menu folded or unfolded by default and keep object resize, move and rotate as-is.

Much appreciated for the feedback and again we will keep on thinking how to improve this behavior.

Mike

Hi, @brian-greenlaw-msad59-org

Thanks for this valuable information. By the way, we had figured out that this is the Window Whiteboard issue and we already put it into the list. I hope it can be fixed in early November. I will inform you the status once it is solved.

Sorry for this inconvenience and thanks again for the sharing.

Mike