Hi,

Is it possible to enable or disable power schedules for our screens from the management page? I thought there was an option but can not see one.

Ideally we would be able to disable the schedule and turn all screens off before the school closes for xmas and then turn them back on and re-enable the schedule when we return.

Thanks

@carol-yt-cheng

Hi,

This is now working. Thanks for the help.

@carol-yt-cheng

The app cannot be installed as it is untrusted. Is there an msi or exe version available?

@carol-yt-cheng

Is there any update with this?

Hi,

Is there a a direct download link for the Sens app? we block the Microsoft store so cannot use that as an install option.

Thanks

@peja-cw-chang

Are you able to advise?

@peja-cw-chang

I have also been asked for clarification on what needs whitelisting. Our provider has asked, Is it the root AmazonAWS.com domain or perhaps ‘something.something.amazonaws.com’?

Thanks

@peja-cw-chang

Hi,

Our service provider cannot use wildcards in their firewall and will not whitelist "AWS" as a domain as they say it is not a secure way of working.

Are you able to provide a full list of IP addresses used (I know there will be a lot) and I can have each one of them whitelisted individually?

@peja-cw-chang Hi,

The manager app on the screen works as expected and states it's paired. Our service provider thinks the IP address has changed that was being used last week (they have been advised multiple times to whitelist AWS and not an IP address but re reluctant).

Our Entity name is The Burton Borough School

We finally got our screens all showing online however over the weekend they have gone offline again. Our service provider who manages our Firewall and Filtering states they haven't changed anything so the problem isn't on their end.

Has anyone had it where screens just all appear offline suddenly? All 12 screens lost connection to myViewBoard Manager within a 48 hour period.