@peja-cw-chang

I have also been asked for clarification on what needs whitelisting. Our provider has asked, Is it the root AmazonAWS.com domain or perhaps ‘something.something.amazonaws.com’?

Thanks

@peja-cw-chang

Hi,

Our service provider cannot use wildcards in their firewall and will not whitelist "AWS" as a domain as they say it is not a secure way of working.

Are you able to provide a full list of IP addresses used (I know there will be a lot) and I can have each one of them whitelisted individually?

@peja-cw-chang Hi,

The manager app on the screen works as expected and states it's paired. Our service provider thinks the IP address has changed that was being used last week (they have been advised multiple times to whitelist AWS and not an IP address but re reluctant).

Our Entity name is The Burton Borough School

We finally got our screens all showing online however over the weekend they have gone offline again. Our service provider who manages our Firewall and Filtering states they haven't changed anything so the problem isn't on their end.

Has anyone had it where screens just all appear offline suddenly? All 12 screens lost connection to myViewBoard Manager within a 48 hour period.

Hi,

We have a IFP6550-3 TV with a pin code set to access the settings which works as expected and when the pin code is entered we can access the settings. Upon accessing the security setting to install a network security certificate we are being asked for another pin code, our other IFP6550-3 screens does not do this. If we enter the pin code we have set it doesn't work and we are not prompted to select a certificate to install.

Can you advise how we can remove the second pin code so we can install the certificate?

Thanks

Noel

Hi All,

I'm having a problem where our screens are not connecting to the management app or site so I cannot manage them.

When I open the management app on the screen it simply sits there and never gives a pin code. When I add the screen manually into the web management page the screens never show online.

I think this is down to a firewall or filtering system block however our service provider has allowed all of the required ports and URL's we can find in the guides etc.

Has anyone had this issue and did you find a fix?

Thanks

Noel