@noelmm Hi,
All devices shows offline in Manager web means we can't establish the mqtt connection between IFP & Manager web, it looks like a network connection issue.

We would suggest whitelist "AWS domain" instead of its "IP address",
this is because AWS used a long list of dynamic IP address instead of fixed ones. If they still want to use IP address, they may need to whitelist hundreds of IP address, that would not be an efficient way, the list might also be changed in the future.

let me know if you have any further questions, thank you

@noelmm
Hi Noel, could you please try to open the manager app on the screen and let us know what message showed in the manager app?
And please let us know your entity name, we will check what happened, thank you.

Hi Noel,
It sounds like this is firewall block issue,
could you please check with your service provider again they whitelist following myviewboard domain, thanks.

Peja

TCP 8883 and 443,
Whitelist Domains
• *myviewboard.com
This is required for the web applications ecosystem to function
• *myviewboard.cloud
This is required for proper functioning of web service resources
• myviewboardclips.com
This allows proper functioning of myViewBoard Clips
• *firebraseio.com
Used by video and audio streaming features
• *amazonaws.com
Used by AWS services
Please be sure to include * asterisks where shown above.

Hi Aaron,
The new version was released today, version number is 1.24.2.
Could you please update the manager app and try it again? (launch app will upgrade to newer version automatically)

If you still encounter the same problem, please let us know, thank you

Hi Aaron,
Thanks for your feedback, we found some clues and are working on the solution right now, plan to address this issue in next release (Target schedule: April), I will updated more info here when new version is released, thank you!