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    peja.cw.chang

    @peja.cw.chang

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    Best posts made by peja.cw.chang

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    Latest posts made by peja.cw.chang

    • RE: Screens all showing as offline when trying to manage

      @noelmm Hi,
      All devices shows offline in Manager web means we can't establish the mqtt connection between IFP & Manager web, it looks like a network connection issue.

      We would suggest whitelist "AWS domain" instead of its "IP address",
      this is because AWS used a long list of dynamic IP address instead of fixed ones. If they still want to use IP address, they may need to whitelist hundreds of IP address, that would not be an efficient way, the list might also be changed in the future.

      let me know if you have any further questions, thank you

      posted in General Discussion
      P
      peja.cw.chang
    • RE: Screens all showing as offline when trying to manage

      @noelmm
      Hi Noel, could you please try to open the manager app on the screen and let us know what message showed in the manager app?
      And please let us know your entity name, we will check what happened, thank you.

      posted in General Discussion
      P
      peja.cw.chang
    • RE: Screens all showing as offline when trying to manage

      Hi Noel,
      It sounds like this is firewall block issue,
      could you please check with your service provider again they whitelist following myviewboard domain, thanks.

      Peja

      TCP 8883 and 443,
      Whitelist Domains
      • *myviewboard.com
      This is required for the web applications ecosystem to function
      • *myviewboard.cloud
      This is required for proper functioning of web service resources
      • myviewboardclips.com
      This allows proper functioning of myViewBoard Clips
      • *firebraseio.com
      Used by video and audio streaming features
      • *amazonaws.com
      Used by AWS services
      Please be sure to include * asterisks where shown above.

      posted in General Discussion
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      peja.cw.chang
    • RE: Cannot Pair display to Manager

      Hi Aaron,
      The new version was released today, version number is 1.24.2.
      Could you please update the manager app and try it again? (launch app will upgrade to newer version automatically)

      If you still encounter the same problem, please let us know, thank you

      posted in General Discussion
      P
      peja.cw.chang
    • RE: Cannot Pair display to Manager

      Hi Aaron,
      Thanks for your feedback, we found some clues and are working on the solution right now, plan to address this issue in next release (Target schedule: April), I will updated more info here when new version is released, thank you!

      posted in General Discussion
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      peja.cw.chang