The popup should only appear whenever a "tap and hold" or "right-click" action is triggered. The setting for configuring the right-click delay differs depending on the OS.

If you're on Windows 10, can you try accessing the following and set the Right-click mode activation setting to a longer delay?

●⠀Control Panel
┣ ⠀Tablet PC Settings
┣ ⠀Other
┣ ⠀Pen and touch
┣ ⠀Touch
┣ ⠀Press and Hold
┣ ⠀Settings
┗ ⠀Right-click mode activation

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For Android, see the following help entry:
https://support.google.com/accessibility/android/answer/6006989?hl=en

Let me know if this helps.

Another option is to use the File Convesion service in myViewBoard.com

You can get more information here:
https://wiki.myviewboard.com/File_Conversion

Are you using myViewBoard for Windows? myViewBoard for Windows supports importing SMARTBOARD files. You can use the Magic Box to import files. See here:
https://wiki.myviewboard.com/Magic_Box/Import_Resource

If you're using myViewBoard for Android, these should have native support for IWB files as well.

Basically for both:

• You click the Magic Box icon on the toolbar
• Use the "file browser" to navigate to the IWB file
• Either double-click or drag the IWB file t the canvas

The What's New ~ March 2020 blog entry is up. This month, we’ve introduced a couple of improvements that add a lot to myViewBoard’s versatility.

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To summarize:
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• Throw and Present allows participants to use the myViewBoard Companion app to automatically open objects sent via the “Throw” feature. Video here: https://youtu.be/AoWsKXAZ6a4
• The color picker has been revamped and now includes a special "eyedropper" feature.
• Support for two more Indian languages: Kannada and Hindi.
• Sign in is no longer required to use the Immersive Reader.
• Live Caption is available under all modes (preparation, presentation and desktop modes).
• Improved loading times during launch.
• Enhanced performance of the Page management menu.
• If you drag and drop an Original Content background image onto a canvas, myViewBoard Original Content background images are no longer added to the user-defined background folder.
• For myViewBoard for Android users out there, we have added IWB (Interactive Whiteboard Format) versions for some of the Original Content files.

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